Quicken Classic for Mac connection issue with Fidelity

Pat Worley
Pat Worley Quicken Mac Subscription Member
in Registers & Transactions (Mac)

After returning from 6 weeks of travel, I find that my Quicken Classic for Mac can no longer connect to my Fidelity investment accounts: "It appears this account is at a bank that no longer supports downloading. You can resolve this by disconnecting to make this a manual account or set up the account at a new bank. (112)" and "The financial institution has chosen to no longer support online banking for Quicken for Mac."

Last connection was on 10/14/2025. I can't find any information indicating that Fidelity has dropped support for Quicken for Mac, so I assume that this is a glitch of some sort? Any suggestions for how I can get the connection back? Or has Fidelity made connecting impossible?

Best Answers

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited December 2025 Answer ✓

    Fidelity no longer supports Direct Connect. If your Fidelity accounts are still set up for that, you'll have to switch them over to using Quicken Connect.

    I haven't been having any problems connecting to Fidelity via Quicken Connect.

    They also consolidated the Fidelity entries in the list of financial institutions, pretty much all Fidelity accounts now connect to "Fidelity Investments".

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    Fidelity no longer supports Direct Connect. They migrated from that to Quicken Connect. It looks like your travel started just before the hard cut-in of this migration occurred.

    Back up your file. Then try disconnecting your Fidelity account(s) and then try reconnecting with "Fidelity Investments" which is now Quicken Connect.

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

Answers

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited December 2025 Answer ✓

    Fidelity no longer supports Direct Connect. If your Fidelity accounts are still set up for that, you'll have to switch them over to using Quicken Connect.

    I haven't been having any problems connecting to Fidelity via Quicken Connect.

    They also consolidated the Fidelity entries in the list of financial institutions, pretty much all Fidelity accounts now connect to "Fidelity Investments".

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    Fidelity no longer supports Direct Connect. They migrated from that to Quicken Connect. It looks like your travel started just before the hard cut-in of this migration occurred.

    Back up your file. Then try disconnecting your Fidelity account(s) and then try reconnecting with "Fidelity Investments" which is now Quicken Connect.

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • 12Fairmount+
    12Fairmount+ Quicken Mac Subscription Member ✭✭

    Connections to Fidelity have been erratic since early August, with no fix in sight.

  • Pat Worley
    Pat Worley Quicken Mac Subscription Member

    Thanks for the help! Explanation and instructions were clear and everything is working again.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20526122#Comment_20526122

    You are welcome. Thanks for posting here that it is now working for you, again.

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • bobchaput
    bobchaput Quicken Mac Subscription Member

    This "Quicken Classic for Mac connection issue with Fidelity" remains an issue. When will it get fixed?

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