NetXInestor and Quicken update transactions stopped working around beginning of December 2025

DBT_Qkn
DBT_Qkn Quicken Windows Subscription Member
edited December 9 in Errors and Troubleshooting (Windows)

I am getting a message:

OL-301-A Your financial institution has rejected your request. etc.

I had this earlier this year and removed the space from login name which worked at the time.

A new issue is happening. Please advise.

Thanks!

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @DBT_Qkn,

    Thank you for reporting the issues you are running into. I am happy to help!

    The OL-301 error occurs when there is an issue connecting to the financial institution while using Direct Connect. The situation may ultimately require the financial institution to implement a solution.

    Please review this Support Article that addresses the error you are receiving.

    Ultimately, this is a Direct Connect error, and the Direct Connect connection method uses the bank's servers. Therefore, we are unable to see the issue on the backend because we do not have access to their servers. This may require you to request to speak with an online services specialist who handles transaction download issues at the financial institution. If your financial institution states it can't assist, an escalation with them may be necessary.

    Hope this helps!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories