Citibank Connection Problems?

fitz6544
fitz6544 Quicken Windows Subscription Member ✭✭✭
edited January 6 in Download, Add/Update Accounts (Windows)

For the last four days, I'm getting CC-501 error messages on a credit card account from Citibank that says, "We are unable to update this account due to an unknown error…" yada, yada.

Anyone else having this problem? Citibank is usually pretty reliable for me and I'm able to log into their website with no problems.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @fitz6544,

    Thank you for reporting the issue you are seeing with Citibank.

    After reviewing your connections internally, I am unable to see this error on my end. CC-501 occurs when Quicken is unable to connect to your bank account for recent transaction information.

    Since you are seeing the error from your side, we can follow the steps in the linked article. First, you would wait 24 hours and then try again. You said it's been 4 days, so you can skip that portion.

    Now you will need to reach out to Quicken Support directly. They will be able to take a closer look at this for you and process an escalation if needed.

    Thanks again!

    Quicken Alyssa

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  • fitz6544
    fitz6544 Quicken Windows Subscription Member ✭✭✭

    Disregard…Citibank is now downloading transactions. I don't know what went wrong but whatever it was, it corrected itself. Thanks for the quick reply.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @fitz6544,

    Thank you for following up to let us know that this issue has resolved.

    If you need more help, don't hesitate to reach back out!

    Thanks again.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

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