Synchrony credit cards

Astracat
Astracat Quicken Windows Other Member
edited January 4 in Download, Add/Update Accounts (Windows)

Synchrony credit cards can now all be accessed through the Synchrony bank webpage by hitting the credit card link. However, this will not work for Quicken online. I finally found that linking to the Lowe's card got me access to the other two.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Astracat,

    Thank you for sharing your findings and letting us know what worked for you.

    This could be helpful to others experiencing issues connecting their Synchrony cards. If you need help, don't hesitate to reach out.

    Thank you!

    Quicken Alyssa

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  • JoeyMaggard
    JoeyMaggard Member ✭✭✭

    Nope. It seems random that this occasionally works for some people. I have seven Synchrony accounts. Tried all of them, none worked. For the record: Amazon Store Card, CareCredit, Guitar Center, Lowes, JCPenney, and a Synchrony Mastercard. The other is Musician's Friend, which has never been in Quicken.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @JoeyMaggard,

    Thank you for adding to this discussion.

    You are correct, this does not work for everyone. Some people find that if they have other Synchrony accounts, like the ones you listed, they can use one of those instances to bring in other Synchrony cards. Others have not found this to be the case.

    Ultimately, the instances available in Quicken are determined by the financial institution. So if there is one missing, we would first recommend that you reach out to them. If an instance is broken or unavailable, it can sometimes be escalated from our end, depending on the situation.

    Hope this clears up any confusion.

    Quicken Alyssa

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  • Evita
    Evita Quicken Mac Subscription Member ✭✭

    None of my syncrony cards can be imported as of December. I believe there is a case open for this. Can you please check what the status of that is?

  • JoeyMaggard
    JoeyMaggard Member ✭✭✭
    edited January 9

    Quicken Alyssa,

    Not much point in reaching out to them until you guys get it working. I only included it so the cards added up to seven. My OCD wouldn't allow me to say seven accounts and only list six.😀

    BTW, should I keep reporting to Quicken or is that pointless until a fix is announced?

  • JoeyMaggard
    JoeyMaggard Member ✭✭✭
    edited January 9

    For Evita,

    There is a known issue page which occasionally gets updated to say there is no solution. You can find that here:

    https://community.quicken.com/discussion/7969223/ongoing-12-29-25-synchrony-bank-care-credit-cc-503-103
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @JoeyMaggard,

    Thank you for following up.

    You don't have to use the Report a problem feature repeatedly, although doing so isn't hurting anything.

    Generally, they collect as much information as they need to get an issue escalated, and then if they need more data later, they let us know or reach out to the customers.

    If the alert you linked were to get updated as resolved, and you were still experiencing the issue, that would definitely be a good time to send in new logs and let us know you are still experiencing the issue.

    Hope this helps answer your question!

    Quicken Alyssa

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