MIT Federal Credit Union "Core Transformation" caused transaction download issues

BigBadBuzz
BigBadBuzz Quicken Windows Subscription Member ✭✭
edited 8:12AM in Download, Add/Update Accounts (Windows)

MIT Federal Credit Union (MITFCU) performed a “core transformation” over the time period Oct 31, 2025 - Nov 3rd, 2025. Since then, I have not been able to reliably download transactions from any of my MITFCU accounts. For the checking account, I might receive one transaction per download from any given day, even if several transactions occurred that day. Deactivating transaction downloads, deleting the Bank name and account number, and then re-establishing downloading has NOT reliably helped. If I deactivate downloading on an existing Quicken account and then set up downloads to go to a NEW Quicken account, that appears to get all the downloads. Is there some way that my existing Quicken account can be modified to work like a new Quicken account? My existing Quicken account for MITFCU checking has thousands of transactions - I don’t see why I should have to move/merge all those transactions into a new Quicken account.

[Edited-Readability]

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @BigBadBuzz,

    Thank you for sharing your experience.

    I have some follow-up questions for you.

    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like Dropbox, OneDrive, or Blackblaze?

    One thing we can try is validating your file. This can help to clear out/repair any corruption.

    To do this:

    1. Save a backup.
    2. Go to File.
    3. Select Validate and Repair file… Validate and Repair 2.png
    4. Check the first box for Validate file.
    5. Click Ok.

    Once the validation has completed, it will produce a report of anything it has found/corrected. After this, watch to see if the downloads improve.

    Let us know what you find.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • BigBadBuzz
    BigBadBuzz Quicken Windows Subscription Member ✭✭

    Thanks for the quick response. The Quicken data file is located on the PC's local drive. I do backup Quicken files regularly to a NAS and then those files are backed up to BackBlaze. The validation showed no errors:

    QDF:
    Validating your data.
    No errors.

    QEL:
    No read errors.

    QEL:
    All internal consistency checks passed.

    I had run the validation over the past few weeks and nothing was found. After running the validation, there was no change / improvement in downloading MITFCU transactions.

    I had been successfully downloading transactions from MITFCU for many years before this. My Quicken subscription is coming up for renewal, but if I can't download transactions from my bank, I see little use in renewing. Thanks for the suggestions.

  • BigBadBuzz
    BigBadBuzz Quicken Windows Subscription Member ✭✭

    I received this from the credit union this afternoon:

    We have spoken with our digital management team and everything look just fine in our end. I would suggest speaking with them [Quicken] and asking for a supervisor.

    So who should I contact at Quicken support?

    Regards, BBB

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