MIT Federal Credit Union "Core Transformation" caused transaction download issues

BigBadBuzz
BigBadBuzz Quicken Windows Subscription Member ✭✭
edited January 12 in Download, Add/Update Accounts (Windows)

MIT Federal Credit Union (MITFCU) performed a “core transformation” over the time period Oct 31, 2025 - Nov 3rd, 2025. Since then, I have not been able to reliably download transactions from any of my MITFCU accounts. For the checking account, I might receive one transaction per download from any given day, even if several transactions occurred that day. Deactivating transaction downloads, deleting the Bank name and account number, and then re-establishing downloading has NOT reliably helped. If I deactivate downloading on an existing Quicken account and then set up downloads to go to a NEW Quicken account, that appears to get all the downloads. Is there some way that my existing Quicken account can be modified to work like a new Quicken account? My existing Quicken account for MITFCU checking has thousands of transactions - I don’t see why I should have to move/merge all those transactions into a new Quicken account.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited January 20

    Hello @BigBadBuzz,

    Thank you for sharing your experience.

    I have some follow-up questions for you.

    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like Dropbox, OneDrive, or Backblaze?

    One thing we can try is validating your file. This can help to clear out/repair any corruption.

    To do this:

    1. Save a backup.
    2. Go to File.
    3. Select Validate and Repair file… Validate and Repair 2.png
    4. Check the first box for Validate file.
    5. Click Ok.

    Once the validation has completed, it will produce a report of anything it has found/corrected. After this, watch to see if the downloads improve.

    Let us know what you find.

    Quicken Alyssa

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  • BigBadBuzz
    BigBadBuzz Quicken Windows Subscription Member ✭✭

    Thanks for the quick response. The Quicken data file is located on the PC's local drive. I do backup Quicken files regularly to a NAS and then those files are backed up to BackBlaze. The validation showed no errors:

    QDF:
    Validating your data.
    No errors.

    QEL:
    No read errors.

    QEL:
    All internal consistency checks passed.

    I had run the validation over the past few weeks and nothing was found. After running the validation, there was no change / improvement in downloading MITFCU transactions.

    I had been successfully downloading transactions from MITFCU for many years before this. My Quicken subscription is coming up for renewal, but if I can't download transactions from my bank, I see little use in renewing. Thanks for the suggestions.

  • BigBadBuzz
    BigBadBuzz Quicken Windows Subscription Member ✭✭

    I received this from the credit union this afternoon:

    We have spoken with our digital management team and everything look just fine in our end. I would suggest speaking with them [Quicken] and asking for a supervisor.

    So who should I contact at Quicken support?

    Regards, BBB

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @BigBadBuzz,

    Thank you for following up with additional information.

    If you would like to contact our support team, the Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available at the same times, 7 days a week.

    Thank you!

    Quicken Alyssa

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