Chase is not downloading - why?

SandyD
SandyD Quicken Windows Subscription Member
in Download, Add/Update Accounts (Windows)

Been using Quicken since 1995. Suddenly it tells me I have deleted Chase accounts and I need to add them to Quicken again. I go through the process suggested and tell Quicken that I have not deleted the accounts, etc. Then I go through the reset process. Chase says it already sharing data on all the accounts with Quicken. Then back to Quicken, which does not list the accounts in the "Connect to Existing Account" choices. OR it does offer it, I complete the process, ask to update the account, and it gives me the same error message.

When will this be fixed???

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What's the exact wording of the message you're getting? What type(s) of account?

    And, when you do HELP, About Quicken … what shows as your Product, Release and "Subscription valid thru"?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @SandyD,

    We haven't heard back from you in a while. Do you still need assistance?
    If so, could you please provide the answers to @NotACPA's questions?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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