One Step Update spins and does not progress

imtizali
imtizali Quicken Windows Subscription Member
edited February 18 in Errors and Troubleshooting (Windows)

I am using Quicken Business and Personal Release R65.29, build 27.1.65.29, on Windows 11. When I run One step update, the screen comes up with the progress bar, and all the financial institutions show waiting, and nothing progresses. I called yesterday, and support is aware of this issue, and they indicated that Quicken is working on it. So far, I have not received any updates since 02/16/2026. The last run was in Dec 2025, and it was successful.

I have tried to log out and restart the computer and the program with no success. I have also tried to validate and repair the file. There is no issue with VPN or firewall since I am able to manually deactivate and import a single financial institution with a QIF file.

Are others facing the same issue?

[Edited-Readability]

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @imtizali,

    Thank you for sharing your experience and for reporting the issue you were encountering.

    After reviewing your recent contact with our support team, it looks like you called today and got this issue resolved. Is that correct?

    Let us know if you still need help!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    When you run One Step Update, do you also run "Sync to the cloud" (for use with the Q Mobile or Q Web companion apps)?
    If so, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Afterwards backup your data file and try to run another OSU.


    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

    How to turn off Sync to Cloud for the current data file
    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

Categories