Quicken crashes on startup (unless run as admin)

ChrisSBU
ChrisSBU Quicken Windows Subscription Member ✭✭
edited February 19 in Errors and Troubleshooting (Windows)

I've been using Quicken for about 10 years now. Following a recent update, when I try to launch Quicken, it crashes immediately. I can only start it with the CTRL-ALT-click (run as admin) trick. I've validated my data file multiple times, but the issue perisists. Any suggestions as to what else to try?

I'm currently on R66.12 running in Windows 11.

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @ChrisSBU,

    Thank you for reaching out and for sharing the details about the issue you’re experiencing. I’m happy to help you work through this.

    There are several troubleshooting steps we can try. Before we proceed, could you please provide a bit more information?

    • Where is your Quicken data file located? To check, please go to File and look at the bottom of the menu for “Recent Files.” The file with the check mark next to it is the one currently open. Please let me know its location.
    • Is your file being backed up/ synced by any third-party services like Carbonite, OneDrive, or Backblaze?
    • Are you using a VPN, firewall, or antivirus software?If so, please let me know which one(s).
    • Do you have any pending Windows updates, or did you install a Windows update around the time the issue began?
    • Have you tried restoring a backup from a date prior to when the issue started?
    • Have you created a new test data file to see whether the same behavior occurs there?

    Once I have this information, I’ll be able to guide you through the next steps. I look forward to your response.

    Quicken Laura

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  • ChrisSBU
    ChrisSBU Quicken Windows Subscription Member ✭✭

    Good morning!

    The file is located on my data drive, D:\work, to ensure it's not part of OneDrive or any other process.

    No backup or third party services running on that drive. No VPN or firewall, and no recent windows updates. I think this happened right after a Quicken update last week.

    I created a new blank file, and Quicken still crashes immediately upon startup.

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