How to add a 401K account portion that is not based on ticker

cfauvel
cfauvel Quicken Windows Other Member ✭✭
edited February 22 in Investing (Windows)

I have added a couple of 401K accounts and the portion that is part of the 401k provider portfolio that is not based on ticker doesn't come down when I "update positions" or IF the position was there, the update takes down the "shares" down to zero (in the activity history) and there is no way to delete the "activity" that brought it down to 0

the 401k provider in question is Empower Retirement

I have a portion that is like a bucket of cash
Lincoln Stable Value Account

My wife, also with Empower, has a similar bucket called

Guaranteed Interest Account

I have added both of these as a security in the Security List panel, as Other/Unclasified, and unchecked the Download Quotes.
But have not been able to add any of those securities to either of my 401k investing accounts

So what I have done in the meantime is add a CASH portion to both of these, and will simply update the cash value.

Can someone help me add either of these "securities" to either of my 401K accounts?

[Edited - Readability]

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Answers

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @cfauvel,

    Thank you for providing those details. I’m happy to help you troubleshoot this further.

    To better understand what may be causing the issue, could you please confirm whether the account is connected for transaction downloads? If it is, have you seen a message indicating a “security mismatch”? If that window appears, you may be able to correct the security information directly there.

    As another possible solution, we can go through the following steps to help correct the security value. You can stop once the security displays the correct value.

    1. Make sure the security is not hidden
    Go to Tools > Security List and check the Hide column.
    The security in question should not be marked as hidden. If it is, uncheck that box.

    1. Screenshot 2026-02-22 at 8.56.14 AM.png
    2. Screenshot 2026-02-22 at 8.56.29 AM.png 2. Check for placeholders
      Open the affected 401(k) account and scroll to the bottom of the transaction list. If you see any Placeholder entries, these can impact the share balance and value.
      If placeholders are present, please delete them (make sure to save a backup before).
    Screenshot 2026-02-22 at 8.58.04 AM.png

    3. Look for hidden transactions
    Go to Edit > Preferences > Investments and make sure Show hidden transactions is checked.
    Then return to the account register and review any hidden transactions that may be causing the holding’s value to show as $0. You can delete or correct them as needed (again, after backing up).

    Screenshot 2026-02-22 at 9.06.52 AM.png Screenshot 2026-02-22 at 9.07.04 AM.png

    4. Manually adjust if necessary
    If the holding still isn’t reflecting correctly, you can manually enter a transaction such as Add Shares or Buy Shares to properly establish the balance and value.

    Please let me know how it goes!

    Quicken Laura

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