How to add a 401K account portion that is not based on ticker

Hi @cfauvel,

Thank you for providing those details. I’m happy to help you troubleshoot this further.

To better understand what may be causing the issue, could you please confirm whether the account is connected for transaction downloads? If it is, have you seen a message indicating a “security mismatch”? If that window appears, you may be able to correct the security information directly there.

As another possible solution, we can go through the following steps to help correct the security value. You can stop once the security displays the correct value.

1. Make sure the security is not hidden
Go to Tools > Security List and check the Hide column.
The security in question should not be marked as hidden. If it is, uncheck that box.

1. 
2. 2. Check for placeholders
   Open the affected 401(k) account and scroll to the bottom of the transaction list. If you see any Placeholder entries, these can impact the share balance and value.
   If placeholders are present, please delete them (make sure to save a backup before).

3. Look for hidden transactions
Go to Edit > Preferences > Investments and make sure Show hidden transactions is checked.
Then return to the account register and review any hidden transactions that may be causing the holding’s value to show as $0. You can delete or correct them as needed (again, after backing up).

4. Manually adjust if necessary
If the holding still isn’t reflecting correctly, you can manually enter a transaction such as Add Shares or Buy Shares to properly establish the balance and value.

Please let me know how it goes!

Hi @cfauvel,

Thank you for providing additional details.

I have a few more questions to help us better determine what might be happening:

• Which bank are these accounts connected to?
• Are these brand-new accounts in Quicken, or are you reconnecting existing accounts?
• If they are previously connected accounts, when did they stop working?
• What connection method are they currently set to?

You can check the connection method by following these steps:

1. Click the Gear icon in the upper-right corner of the account register.
2. Select Edit Account Details.
3. Click the Online Services tab
4. The connection type will be listed below the Financial Institution name.

Your answers will help us narrow this down. I look forward to your response!

Hi @cfauvel,

Thank you for sharing the screenshot; that helps clarify the situation. The tracking method cannot be changed because of the connection method, so the account should download the correct information from the initial connection.

To help rule out possible file corruption, could you please test your accounts in a new file?

Steps to create a new file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter a name for the new file, then click Save.
   1. Don’t use these characters: * ? < > | " : \ /
   2. Also, don’t add the .qdf extension—Quicken will add it automatically.
5. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 
6. Select if you want to use Mobile.
7. Click Add Account to start adding accounts to the new file.

Once you have a new file created, please add your account with the following steps:

Reactivate account:

1. Go to Tools > Add Account.
2. Search for and select your financial institution.
3. If prompted, choose the appropriate connection method.
4. Follow the on-screen instructions.
5. When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

Please let me know if the same issue occurs in the new file.