Schwab Banking-Checking Reconcile Issues [Edited]

Jack Riashi
Jack Riashi Quicken Windows 2017 Member ✭✭
edited February 22 in Registers & Transactions (Windows)

Has anyone been experiencing issues between the online balance and check register balance in their Schwab checking accounts? A few weeks ago, the online balance and Quicken check register balanced, as they should have. However, when I downloaded transactions a few weeks ago, the two balances were off. That shouldn't happen. It is driving me crazy. I cannot locate the issue. I've looked at all my transactions over the past six months, and they all match.

I can probably fix the issue by adjusting the opening balance of the checking account or restoring the backup from a few weeks ago, but I'm trying to avoid performing them. Any insight is appreciated! Thank you!

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Jack Riashi,

    Thank you for sharing this issue with us. I understand how frustrating it can be when an account won’t reconcile, and I’ll be happy to help you troubleshoot.

    You mentioned that neither the online balance nor the Quicken balance is correct, so the first step is to ensure the online balance is accurate. You can compare the balance shown in Quicken against your Schwab account on their website.

    Second, please make sure the opening balance is correct:

    1. Open the account by clicking its name on the account bar.
    2. Find the earliest transaction in the register (sorting by date makes this easier).
    3. In the Deposit field, update the amount if needed and click Save.

    Third, you’re unsure what the correct balance should be, you can restore a backup file to check the balance at a known correct point. Then switch back to your main file and adjust the balance.

    How to alternate between multiple files

    1. Click the File menu.
    2. Look near the bottom of the option list.
    3. Select the data file you want to open.

    Please let me know how it goes!

    Quicken Laura

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