First Bank of Colorado download issue

James Young
James Young Member ✭✭✭
edited February 22 in Download, Add/Update Accounts (Mac)

Quicken for Mac 8.4.2, Mac OS 26.3.

I have an issue with Quicken Download.  I have used this for years and had no issues.  Beginning on or around 1/15/26 the download is importing transactions incorrectly: it records debits (withdrawals) as credits (deposits) or in some instances it records both a debit and a credit for the same transaction amount.  This is ongoing as of my last download on 2/19/26
Can this be repaired by a future download or do I need to manually correct the transactions? However, if the issue is ongoing this is not a realistic solution. 

This is a regional banks so assuming not a widespread issue but hopefully someone has some insight. I have notified the bank but no response as of yet.

Any assistance or direction would be appreciated.

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @James Young,

    Thank you for sharing your experience and reporting this issue.

    Are you receiving any errors at all? We do currently have a Known Issue with this bank, but the alert doesn't mention the issue you are describing. Even though this issue isn't mentioned, it could still be related.

    Please contact Quicken Support directly to report this issue. They can collect and review your log files to determine how these transactions are being sent over and escalate the issue if needed.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • James Young
    James Young Member ✭✭✭

    Thanks. No I am not receiving any error messages.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @James Young,

    Thank you for following up.

    I would definitely give our support team a call so they can take a closer look at what is occurring.

    Let us know how it goes!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • James Young
    James Young Member ✭✭✭

    This is the response from First Bank. It appears to related to the Inuit issues regarding download errors, not the improper downloaded transactions.

  • James Young
    James Young Member ✭✭✭

    Sorry this goes with my last message. Thank you for your message. Intuit, the company that provides QuickBooks and Quicken products, has notified FirstBank of vendor-side outages that began on February 12, 2026. At this time, FirstBank is unable to provide troubleshooting for this issue. Intuit has recommended manually updating or downloading transactions via CVS files. FirstBank offers the ability to download a QIF/CSV file for Windows or Mac. To download your records while logged into your profile on our website, hover over 'Online Banking' and select 'Downloads' under the 'Account' column. Intuit does not recommend disconnecting your FirstBank account to re-add it, as their system currently will not re-add the bank.

    Once Intuit has corrected their system issue, downloads will resume as normal. Please let us know if there is anything else we can do to assist you.

  • bobvaradin
    bobvaradin Quicken Mac Subscription Member

    I am encountering the same issue.

    Following

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion and providing additional information.

    The Community Alert remains open and ongoing. Please bookmark it to be updated on any progress/changes as they occur.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories