Cannot configure MM fund as cash

Charlie@
Charlie@ Quicken Windows Subscription Member ✭✭✭
edited February 25 in Download, Add/Update Accounts (Windows)

Multiple accounts at Fidelity use SPAXX government money market fund for cash. This began creating a discrepancy after every transaction download sometime last year (but I lived with it). Recently I was able to configure one account to treat that fund as cash and I am waiting to see how that works out. But on the other accounts, the SPAXX fund does not show up in the list of funds to treat as cash even though Fidelity funnels interest into that fund each month. In fact there are no funds in the drop down list (in the manual configure) to configure as cash and I can't figure out how to get the MM fund into the list for this account. Any suggestions?

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited February 25

    Hello @Charlie@,

    Thank you for reporting this issue, though we apologize that you are experiencing this.

    We have received reports of multiple Fidelity issues this morning, and we are working to identify the cause. We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

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    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let us know once you have sent them so we can add them to the ticket.

    Thank you.

    [CBT-1053]

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Charlie@,

    Thank you again for taking the time to report this!

    We have forwarded these Fidelity issues along to the proper channels, and our teams are actively investigating.

    While we do not have an ETA available on resolution, in the meantime, please refer to this Community Alert for any and all available updates and information.

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Charlie@,

    I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

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    Thank you!

    Quicken Alyssa

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