UPDATED 3/4/26 AMEX-Online Balance showing as $0

Quicken Laura
Quicken Laura Quicken Windows Subscription Moderator mod
edited March 4 in Alerts, Online Banking & Known Product Issues

We’ve received reports from some users connecting to American Express who are seeing an online balance of $0, while the balance in Quicken remains accurate.

We are aware of this issue, and our team is actively working to resolve it as quickly as possible. While we don’t yet have an estimated timeframe for a fix, we will continue to share updates as soon as new information becomes available. Thank you for your patience and understanding.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!

(Ticket #12256789/ CTP-16421/CTP-16437)

Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    UPDATE 3/4/26

    We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.
    We apologize for the inconvenience and appreciate your patience.

    Thank you!

    Quicken Laura

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