CC-929 Error

erintell
erintell Quicken Windows Subscription Member ✭✭
edited March 4 in Signing in, Passwords, and Activation (Windows)

I was having an issue with a reconstructed/new Quicken data file. I noticed that my new file (unlike my existing Quicken data files) is unable to connect to any financial institution via Express Web Connect. At first, I was receiving a CC-503 (bad username and password), which was a false flag, as I could use the same userid/password to log in at the financial websites. After logging out of Quicken, exiting, reloading Quicken, and logging in again, the CC-503 error is gone.

The new error is CC-929. I am trying to save time: does anyone here know how to fix this, or do I need call Quicken support again? Thanks.

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @erintell,

    Thank you for reaching out. I’m happy to help you troubleshoot this issue.

    To better understand what’s happening and provide the most accurate guidance, I have a few questions:

    • In the new file, are you attempting to connect the same accounts that are already connected in other existing files?
    • Which specific financial institutions are you experiencing issues with?
    • Have you tried copying and pasting your login credentials directly into Quicken to rule out any typing errors?
    • When did you first start encountering the CC-929 error?

    I see that you previously submitted logs, and I appreciate that. However, please submit a new set of logs after attempting to connect your accounts one more time. This will allow me to review the most recent errors and better assist you.

    I look forward to your response!

    Quicken Laura

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