Why can't Quicken resolve a KNOWN issue with downloads from Bank of America

Quicken repeatedly reports out of balance situations with downloaded Bank of America transactions. The proposed balance adjustments have no basis in reality. Repeated calls to support result in the "this is a known issue" response. Bank of America is a large bank. Lots of Quicken customers also bank there (I THINK!).

Sounds like a BIG problem to me!

Can someone explain why this festers [Removed - Speculation]?

[Removed - Rant]

Admiral Kirk
CPA and long-time Quicken customer