Quicken Freezes When Updating Express Web Connect Accounts

System
System Member admin
in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: No option in Quicken to switch "Web Connect" to "Express Web Connect".

Comments

  • SteveDogB3
    SteveDogB3 Quicken Windows Subscription Member ✭✭

    I'll just add this, sort of relevant. I've got all my EWC accounts causing errors and lock up up my PC. No answers so far.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @SteveDogB3,

    Thank you for sharing what you are experiencing. I’d be happy to help you look into this issue.

    To better understand what might be causing the problem, could you please provide a bit more information?

    • Which financial institution(s) are the affected accounts associated with?
    • What specific error message(s) are you receiving?
    • When did the issue first start?
    • Where is your Quicken data file currently stored?

    To check the file location, please open Quicken and go to File. At the bottom of the menu under Recent Files, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.

    I look forward to your response.

    Quicken Laura

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  • SteveDogB3
    SteveDogB3 Quicken Windows Subscription Member ✭✭

    Let me try and answer your questions: 1) The problem is across several banking institutions, pick your favorite…. all are EWC+, it doesn't matter if I do the update in a group or a single account. 2) I don't receive an error message, I'm presented with the Add Account screen and if I click "continue" it locks up the computer and "End task" is the only way to fix it. 3) The issue started in December. it was not connected with an update, Quicken or Microsoft 4) My quicken data file is stored on my hard drive just like it has been for the last 15 years., that's not the problem. ADDITIONAL INFOMATION: Yesterday I installed Quicken on a brand new out of the box Windows 11 PC. Exactly the same result. TODAY, when I was trying to do an update, during the update it said it was "syncing to the cloud" which I specifically have turned off, didn't want…unacceptable.

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