HealthEquity - FDP-108 [Edited]
My Health equity no longer uses passwords but passkey. Quicken keeps asking for password to update. How do i sync?
This website only uses passkeys now. How do i connect?
$app_build_number: 805.60122.100
$app_version_string: 8.5.1
$model: Mac15,12
$os_version: 26.3.1
$screen_height: 956
$screen_width: 1470
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 52822046-2923-48A2-915D-1820B2A2E663
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2017-09-28 16:35:20 +0000
dataset_id: 81854895484849922
dataset_platform: QMAC
date (EDT): 2026-03-15 19:48:00
date (GMT): 2026-03-15 23:48:00
date (PST): 2026-03-15 16:48:00
desktopFileGuid: 52822046-2923-48A2-915D-1820B2A2E663
document_qcs_id: 81854886243877634
documentDisplayName: Donna's Finances 2.quicken
documentUserId: 81854886243877634
documentUserName: donnabroderick@gmail.com
early_access: 0
executable_architecture: 16777228
installation_id: 266B43FD-C81F-415E-ABB3-7F7779F1BF9D
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 72EC4C82-5042-43EE-B8ED-C9ED2432F942
localTimeZone: America/New_York (EDT)
mp_device_model: Mac15,12
rawAggregatorPref: fdp
receiptUserId: 81854886243877634
receiptUserName: donnabroderick@gmail.com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY
Error Count: 1
Error #1
Error Status: error
Agg Status: END_USER_ACTION_REQUIRED_AT_FI
Error Code: FDP-108
WCC Code: CC-508
Detail: End user action required at the third party site
Days: 116
Snoozed: 0
created: 2025-11-20 01:39:23 +0000
modified: 2026-03-15 23:47:03 +0000
lastSeen: 2026-03-15 23:46:45 +0000
Count: 33
fiBID: 61029
fiName: HealthEquity
CER GUID: D22833A2-8C48-408A-BE17-C86B5D52149C
aggChannel: FDP_DEFAULT
creationSignature: QCSInstitutionLoginsDownloadOperation
evaluationReason: OSU
lastAppliedAction: quicken:accountfixitaction?accountid=XXX&actionname=visitfi
LAC Count: 2
objectGUID: 6E70ECAC-7350-4799-9A97-5AAF60D1796F
objectType: CloudFILogin
objectSyncID: 104671166538450432
operationGUID: B4795E3F-C6EA-4EAC-870F-99D981E1522F
operationType: QCSInstitutionLoginsDownloadOperation
QCS Trace ID: 0d8a7d18bce8dd8a93e803123d197ebb
sessionClass: QCSSyncSessionController
sessionID: F66F3EF1-0CFA-43F5-9140-71AD3AC5548D
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 3
linked accounts: HSA Investment Account, Health Equity Savings Account
attached to: Download Session ID: 1378
responseStatusCode: 200
responseBodyLength: 1143
responseBody:
{
"aggregators" : [
{
"aggStatus" : "END_USER_ACTION_REQUIRED_AT_FI",
"aggStatusCode" : "FDP-108",
"aggStatusDetail" : "End user action required at the third party site",
"cpChannel" : "FDP_DEFAULT",
"cpId" : "79e18d2f-e830-4292-a2ff-a1fb4fe81460",
"lastBatchRefreshInitiatedAt" : "2025-06-26T04:35:25Z",
"lastBatchRefreshSuccessfulAt" : "2025-06-26T04:35:25Z",
"lastRefreshAttemptedAt" : "2026-03-15T23:40:27Z",
"lastRefreshSuccessfulAt" : "2025-10-03T21:10:12Z",
"lastStatusUpdatedAt" : "2025-11-20T01:38:21Z",
"nextManualRefreshEligibleAt" : "2025-10-04T01:10:12Z",
"nextRefreshAttemptAt" : "2025-10-04T01:10:12Z"
}
],
"brandingId" : "61029",
"channel" : "FDP_DEFAULT",
"clientId" : "6E70ECAC-7350-4799-9A97-5AAF60D1796F",
"cpInstitutionId" : "dd568b0d-4836-42c9-afab-55dfbc918d89",
"createdAt" : "2018-03-05T02:14:37Z",
"dbVersion" : 1316,
"id" : "104671166538450432",
"includeInvestmentAccounts" : false,
"institutionId" : "83748569569248768",
"isConnected" : true,
"modifiedAt" : "2026-03-15T23:46:32Z",
"name" : "HealthEquity"
}
------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "<b>HealthEquity</b> requires a password change. Log in at their web site to update your password. Return to Quicken, Update again, at which time you’ll be asked to reauthorize.",
"messageRuleId" : "qcs.visit.fi",
"resolutionAction" : "quicken:accountFixItAction?accountId=118&actionName=visitfi",
"resolutionActionRuleId" : "qcs.visit.fi",
"resolutionTitle" : "Go to Site",
"resolutionTitleRuleId" : "qcs.visit.fi"
}
Details:
Associated Accounts: HSA Investment Account, Health Equity Savings Account
BID: 61029
Channel: FDP_DEFAULT
Customer ID: donnabroderick
Days in error: 116
Details: End user action required at the third party site
Error Code: END_USER_ACTION_REQUIRED_AT_FI (FDP-108)
Error last seen: 2026-03-15 23:46:45 +0000
Internal ID: 104671166538450432
Number of updates in error: 33
Other State: {"reason":"emptyAggregators","state":"notAggregating"}
Session ID: F66F3EF1-0CFA-43F5-9140-71AD3AC5548D
Type: QCS FI Login
Unique ID: 6E70ECAC-7350-4799-9A97-5AAF60D1796F
WCC Code: CC-508
Comments
-
Hi @donnabroderick,
Thank you for reporting this issue and for providing details about what you are experiencing.
This is a known issue, and our team is currently investigating the connection and working toward a resolution. We also appreciate you sending log files; they are very helpful in assisting our teams with identifying the root cause.
Thank you for your patience while we continue working on a fix.
(CTP-16362)
Quicken Laura
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