2 chase accounts with 2 logons in the same file. when i activate 1 the other is deactivated

Hi @luisadelavoce,

Thanks for taking the time to contact the community.

Before following any troubleshooting steps, I recommend creating a backup file

Next, I suggest deactivating all accounts associated with Chase:

To deactivate an account:

• Select the Tools menu and choose Account List.
• In the Account List, select the account you want to deactivate, then click Edit.
• In the Account Details window, click the Online Services tab.
• Click Deactivate next to the service you want to disable.

• Click Yes to confirm that you want to disable this service.

Once all accounts are deactivated, you can reactivate them:

To reactivate accounts:

1. Go to Tools > Add Account.
2. Select the bank for the deactivated account(s).
3. Click Continue, then Sing in.
4. Enter your credentials.

During the authorization process, you’ll see a list of accounts available to add. If the accounts are joint, I recommend using the primary account holder’s credentials.

Let me know how it goes. I’ll be happy to assist further!