Transactions won't download on Mac

bryline85
bryline85 Member
edited March 31 in Errors and Troubleshooting (Mac)

I updated quicken this morning and it's on the newest version 8.5.1. All my banking institutions are connected with no errors but when I go to download transactions, nothing new comes in. I tried re-adding/refreshing all the connections but still nothing comes through. What am I doing wrong?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @bryline85,

    Thanks for reaching out! I understand how frustrating it is when everything looks connected but transactions still aren’t coming through.

    To help narrow down what’s going on, I have a few questions:

    • Are you seeing any sync errors at all (for example, a Cloud Sync/Sync Status error), or is everything appearing error-free?
    • Do you have multiple financial institutions connected, or are these all accounts under the same bank?
    • When you run an update, does it show a successful connection with no new transactions found, or does it appear to skip downloading altogether?
    • Are all accounts affected, or only specific ones?

    Looking forward to your reply!

    -Quicken Anja
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  • bryline85
    bryline85 Member

    Hello.

    Not seeing any sync errors.

    Multiple financial institutions are affected.

    When I run an update, it looks like it's downloading but then the green checkmark pops up and nothing new shows up. All accounts are affected except one.

  • Quicken Anja
    Quicken Anja Moderator mod

    @bryline85 Thanks for following up with additional context!

    I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to the Quicken dropdown menu
    2. Sign Out... image.png
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in

    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • bryline85
    bryline85 Member
    edited March 31

    I already tried doing that before I posted and it didn't work unfortunately. I also tried uninstalling and reinstalling the app and that didn't do anything either. The problem started as soon as I installed the new update.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 1

    @bryline85 Thank you for following up with additional details!

    First, could you please provide the name(s) of the financial institution(s) that are affected by this issue?

    As for further troubleshooting—Next, I suggest that you please try to reset your cloud sync by following the instructions below. Doing so does not affect your data file or other Cloud Accounts (if applicable). 

    1. Navigate to the Quicken dropdown menu (in the Quicken desktop program)
    2. Settings...  image.png
    3. Mobile, Web & Alerts
    4. Use the toggle button on the left to turn Sync OFF  image.png
    5. Click Disable Sync
    6. Navigate to Connected Services
    7. Click Reset (click Reset again on the pop-up box) image.png
    8. Once the Reset completes, navigate back to Mobile, Web & Alerts
    9. Use the toggle button on the left to turn Sync ON
    10. Click Enable Sync

    Once that completes, and see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Jearl
    Jearl Quicken Mac Subscription Member ✭✭✭

    I have done ALL of the above suggestions to resolve this "Not Downloading" issue. I even went as far on a separate computer (with the same issue) to delete the Quicken app, reinstall it and run an older backup file. This too did not work. I'm currently running Quicken Version 8.5.2 (Build 805.60133.100) on my main system, iMac M4 running MacOS 26.5.

    This issue began about a week ago and seems to coincide with the 8.5.1 update build. I have confirmed this is not a bank connection issue or any of my separate account issues. What I found interesting and confirming was Quicken stopped downloading transactions on both my desktop and laptop at the same time and both are still not working.

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