Navy Federal CU FDP-101/CC-601 for over 24 hours

ziggy29
ziggy29 Member ✭✭
edited 6:38AM in Errors and Troubleshooting (Mac)

Anyone else seeing this? I tried relinking and the login was successful but trying to finish up also gave "script errors".

NFCU Error.png
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Comments

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @ziggy29,

    Thanks for reaching out to the Quicken Community!

    Since issue has been ongoing for more than 24 hours with the same error.

    I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    I’m sorry I wasn't able to provide a solution through this channel.

    Quicken Carlos

    Make sure to sign up for the email digest to see a round up of your top posts.

  • ziggy29
    ziggy29 Member ✭✭
    edited 6:39AM

    It may not actually be 24 hours yet, but it's pretty close, give or take. It started some time yesterday.

  • shobackt
    shobackt Quicken Windows Subscription Member ✭✭✭
    edited 6:38AM

    Good day @ziggy29 , I have also been receiving this FDP-101 error for the past day, so you are not alone. Personally, using past experiences as a guide, I usually give connection issues a couple of days as there have been over the years many server connection hiccups between Quicken and NFCU that eventually are resolved in 48-72 hrs. Keeping up to date using the email digest has helped to monitor the status and I also recommend it.

    Decades old Quicken user.... Quicken Classic Premier Subscription, Version 8.5.1 (Build 805.60122.100) ; macOS 26.3.1 ; MAC M4 Mini

  • ziggy29
    ziggy29 Member ✭✭

    OK, thanks. If it's not just me, I'll give it a little more time. Just wanted to make sure there wasn't anything I needed to fix on my end.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited 6:59AM

    Hi @shobackt and @ziggy29.

    Thanks for letting us know you’ve been experiencing this issue. I’ll take a closer look on my end. In the meantime, I recommend submitting your logs so we can investigate further.

    To do that, please go to Help > Report a Problem…

    Screenshot 2026-04-03 at 7.52.50 AM.png

    Once you’ve submitted the logs, just let me know. I look forward to your reply.

    Quicken Carlos

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  • shobackt
    shobackt Quicken Windows Subscription Member ✭✭✭

    @Quicken Carlos , submitted with a sanitized data file as well…..Thank you….

    Decades old Quicken user.... Quicken Classic Premier Subscription, Version 8.5.1 (Build 805.60122.100) ; macOS 26.3.1 ; MAC M4 Mini

  • bzargarcia
    bzargarcia Member ✭✭✭

    Same issue for me on Mac.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited 8:58AM

    Hi @shobackt,

    Thank you for your reply.

    I’ve created an investigation ticket for this issue and added the logs. Our team is currently working on it. Unfortunately, we cannot provide an ETA at this time.

    Thank you very much for your patience!

    Quicken Carlos

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  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @bzargarcia,

    Thanks for joining this thread!

    For further investigation, I recommend sending the logs via Help > Report a problem…

    Screenshot 2026-04-03 at 7.52.50 AM.png

    Please let me know once you’ve submitted them.

    Quicken Carlos

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited 9:24AM

    Hello All.

    This issue has been escalated internally.

    I recommend continuing to monitor the alert for updates. As soon as new information becomes available, the alert will be updated. We appreciate your patience!

    https://community.quicken.com/discussion/7972479/new-4-3-26-navy-federal-credit-union-fdp-101-cc-601

    Thank you!

    Quicken Carlos

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