Arkansas Brighter Future 529 Aggregator Access

RedWolf06
RedWolf06 Member ✭✭
edited April 5 in Download, Add/Update Accounts (Windows)

Sometime back, maybe 2024, the Brighter Future site for Arkansas 529 plan updated their login for online aggregator access to use a different url and authentication format. It's a way for people to use a tool like Quicken to download account information via a special API that has read-only access and doesn't have two-factor authentication. This appears to still not be implemented through Quicken's data aggregation team for logging in and linking the accounts.

The method that appears to be implemented has users attempting to log in to https://brighterfuturedirect529.com/ where we would normally log in with our own username, password, and MFA code.

The correct method should be that the user has to create an aggregator login credential for their account (See the FAQ here https://ascensus-project.useast01.umbraco.io/media/ceopqyh2/aggrfaqs.pdf ) and then go to Quicken or other aggregators and authenticate with the special login through the API layer at this url: https://brighterfuturedirect529.com/aggregator . For what it's worth, the actual app platform that the AR 529 plan uses is owned and provided by https://www.ascensus.com/ . I tried to find some API documentation on their website but couldn't find anything.

Quicken doesn't appear to work with the new url yet. Can someone on Quicken's side update the method for connecting to this site?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @RedWolf06,

    Thank you for reaching out! To better assist with this, please provide more information:

    • Are you trying to add accounts, or update ones that were previously connected?
    • Do you see any error messages/codes when you try to add/update accounts?
      • If not, what does happen when you try to add/update your accounts?

    I look forward to your response!

    Quicken Kristina

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  • RedWolf06
    RedWolf06 Member ✭✭

    I'm trying to add an account that has never been added before. When I log in using my Aggregator username and password it spins for a while then I get the error "Opps. We're having a problem. CC-501"

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @RedWolf06,

    Thank you for sharing the error code you’re encountering while attempting to add the account. I checked on our end, but was unable to locate a CC-501 error associated with your account.

    I recommend contacting Quicken Support directly for further assistance, as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I’m unable to assist further here, but they will be best equipped to help resolve this issue.

    Quicken Laura

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