Cannot Set up a J.Jill Credit Card Account

Rick4
Rick4 Member ✭✭✭
edited April 6 in Download, Add/Update Accounts (Windows)

Just recently got a J.Jill Comenity credit card and set up an account online. Was happy to see that Quicken showed two (2) J.Jill accounts when I attempted to set up downloads in Quicken. Unfortunately, neither worked using the valid J.Jill username and password I use to log into the account online. Is there any resolution to this?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Please provide more details.
    • What edition level (Starter Edition, Deluxe, etc.), year/version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    • US, Canadian or other international version of Quicken?
    • Is your subscription still active? Or is it expired?
    • What version of Windows or Mac OS are you using?
    • What error codes, error messages, symptoms do you get?
    • What have you tried so far to resolve the issue?

  • Rick4
    Rick4 Member ✭✭✭

    • Quicken Classic Deluxe, Ver R66.28 Build 27.166.28\

    • US version of Quicken

    • Is your subscription still active? Active

    • What error codes, error messages, symptoms do you get? Says can't find my account

    • What have you tried so far to resolve the issue? Tried setting up the account in quicken using the same Account name and password that works to get me internet access to my J.Jill account online

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Thanks for responding.
    Using the Tools / Add Account process in Quicken, what bank name did you try to connect to? A generic Comenity bank name or "J Jill Credit Card"?

    If you haven't done so already, I'd say it's time to contact Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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