Billers not working

System
System Member admin
edited April 18 in Paying Bills, Online Billers & Reminders (Windows)

This discussion was created from comments split from:

When will ebillers be fixed?

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Comments

  • nmestanas
    nmestanas Member ✭✭✭✭

    Yeah, me too. I was able to get my CC's (AMEX and USAA) working but no utilities or cell phone (SoCal Gas Co, SoCal Edison, Verizon).

    I created manual reminders for them. When I get an email notification when my bill is due with the amount, I edit the reminder to update the amount and due date. Since I run OSU daily, it's not that much extra effort. They are all on autopay through the biller's sites so if I miss one, it will show up on my checking account once it's paid anyway.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @nmestanas,

    Thank you for reaching out! Are the billers not listed at all when you try to add them, or are they listed, but you're unable to connect?

    I look forward to your response!

    Quicken Kristina

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  • nmestanas
    nmestanas Member ✭✭✭✭

    Bear in mind, I attempted all of these during the initial change over from the previous provider.

    Southern California Edison is not listed

    Southern California Gas Company (SoCal Gas Co) is listed. When I fill out the dialog box and try to connect, it says I have an invalid account number. The account number field ask for my 11 digit account AND first 5 digits of zip code. I have tried every combo I could think of with and without zip and can not get past the error.

    Originally Verizon was listed, I could complete the form and get "connected" in a pending state Once I run OSU or update bills, it would error out, then say something like my credentials are invalid. I just tried to add Verizon again and only see Verizon Visa Card not cell/internet etc., only the CC.

    On a side note, these forms are ridiculously long and an error forces you to complete the entire form again.

    I will go back and attempt connecting to SoCal Gas Co and report back. I have to get a bill to get the account number.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Until Quicken and the new service provider they had to migrate to can iron out the wrinkles, Bill Manager is not fully functional.
    I recommend falling back to a known good process that has been around for decades. Not all of the previously available functions are available at this time.
    Please consider this alternative:

    cap71 avoid late fees.PNG
  • cyberphile
    cyberphile Member ✭✭✭✭

    @Quicken Kristina

    I, too, can not get the online biller to work with Southern California Gas for the same reasons as @nmestanas . I've also tried working with Quicken Support. No help.

    Spectrum/Charter does not work either despite being listed in the enrollment form.

    This situation with this new online biller method has been going on for many months and is unacceptable!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @cyberphile,

    Thank you for reaching out. I checked your contacts with Support and can see that the issue you're encountering with Southern California Gas was escalated to the service provider (ticket #12316541).

    What issues are you encountering with Spectrum/Charter? Are you seeing any error messages?

    Thank you!

    Quicken Kristina

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  • cyberphile
    cyberphile Member ✭✭✭✭

    @Quicken Kristina

    Same issues. Just a non-descript "Fix-it" error message.

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