Attaching multiple receipts to a single transaction

Jimmy Boy
Jimmy Boy Quicken Windows Subscription Member
in Errors and Troubleshooting (Quicken on the Web)

Each month I withdraw a specific amount from my checking account and do mostly cash transactions for my monthly expenses. I've been scanning all cash transaction receipts to a folder and then attaching the receipts to the monthly withdrawal transaction. This has been working beautifully for the past four months. Then a few days ago, when I was about to add another receipt, I received the following popup message: "Quicken cannot complete your request because the specific file could not be found" and all the previously attached receipts are missing. All other transactions with a single receipt are still working. Has anyone had a similar experience or does anyone know why this would happen?

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    For clarification … you posted this question under a "Quicken on the Web" category.

    Are you really using the Quicken on the Web companion app to attach documents to transactions or
    are you using Quicken for Windows?

    As far as working with Cash transactions are concerned, you may want to create an offline Checking account, "Cash transactions", to record your individual cash transactions and attach documents individually to each transaction.
    Record your total cash withdrawal from Checking as a transfer to "[Cash transactions]"

  • Jimmy Boy
    Jimmy Boy Quicken Windows Subscription Member

    Clarification: Quicken for Windows. Offline account may be the answer. I still have all the receipts saved in a folder on my computer, so they are still there. It's just odd that it's been working until a couple days ago when the receipts disappeared from my Quicken account. Thanks for the input.

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