Sallie Mae Bank CC-555 Error (Edited)

Rick8
Rick8 Member ✭✭✭✭
edited April 25 in Download, Add/Update Accounts (Windows)

It is now April, and this has been going on since mid-December. I have called Sallie Mae, and they continue to say that they do not support Quicken downloads. Are they blocking individual accounts and not telling us? How about an update??? Is Quicken ever going to work with Sallie Mae? I just would like to know, because if not, I will consider changing my bank. PLEASE ADVISE?

Latest Quicken version (today), but all versions since the Dec update have returned cc-555. It worked fine for over 3 years before the Dec update.

Windows 25H2 all patches. Tried all solutions on Quicken Support and Community.

Please fix or advise if it will never work.

[Edited-Readability]

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Answers

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 25

    Hi @Rick8,

    Thank you for reaching out to the Quicken Community.

    I understand how frustrating it can be to encounter this error for an extended period. After reviewing your account, I can confirm the following:

    Error Code: FDP-155
    Status: FI_BLOCKING

    This error typically occurs when the financial institution blocks access to its servers, preventing Quicken from retrieving and downloading data into your file. In some cases, this block may be permanent.
    I recommend reviewing our support article for CC-555.

    This issue has been escalated internally, and our support team is actively working toward a resolution. At this time, there is no estimated time of resolution. I recommend monitoring the alert, as it will be updated when new information becomes available.

    Here is the alert link:

    https://community.quicken.com/discussion/7965983/ongoing-1-16-26-sallie-mae-bank-sallie-mae-loan-fdp-105-cc-505

    I hope this helps.

    Quicken Carlos

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  • Rick8
    Rick8 Member ✭✭✭✭

    Thanks, however, this does not refer to error cc-555 nor answer any of my long term questions.

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