Transaction downloads stopped mid-April for all my accounts (Mac)

Lanadima
Lanadima Quicken Mac Other Member
edited April 29 in Download, Add/Update Accounts (Mac)

Is anyone else experiencing issues with account updates? I’m stuck in a loop: initially, I had 4-minute lag times followed by server connection errors. Later, I saw a maintenance notification suggesting a one-hour wait. Now, even though the errors have stopped and the 'spinning wheel' only lasts a few seconds, no new transactions have downloaded since April 16th. I’ve already tried restarting Quicken and reconnecting my accounts with no luck. Any advice?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 29

    Hello @Lanadima,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored?
      • Is it on your local hard drive or a cloud-based/external drive (e.g.: iCloud, DropBox, USB, etc.)?
    • Are you using a VPN while updating your accounts?
      • If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken?
      • If so, have you tried temporarily disabling it to see if the issue persists?
    • Are all of the account with the same financial institution, or with different financial institutions?
      • Please include the name(s) of the financial institutions.
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
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