Since_TheBeginning1 ✭✭

At this point the file has been rebuilt, gets backed up twice daily after validating correctness with bank and credit card websites. As I said earlier this is bringing me back to using the product in the 90's. To your questions: Off Quicken Connect Manually, deleted those that I had input prior to the one step update…

Yes that is exactly what happened

That is not a solution it's a patch. Further investigation shows since early May transactions are no longer being 'matched' in several accounts. In addition the same error happened this morning — several transactions that were entered and cleared from 5/29 'disappeared' after the morning update. There is no solution, and…

Any thoughts you might have as to what it was would be greatly appreciated.

Ok after many hours of cross validating found that if a transaction had been directly entered into the ledger (as opposed to being downloaded) Quicken wiped it out. All transactions that were a result of being downloaded directly were untouched. This was for the period of April and May. This was across accounts related to…

Chris — No I do not. After several hours across many accounts I found that entries that were made by me prior to the system downloading them were wiped off the account, while entires that were a result of downloading were retained. I'll stand by my contention the 'solution' to the multiple entry problem (which I didn't…

When you say 'update these accounts again' are you saying do that manually since you turned synch off (Please note the last time there was a backup was 3 weeks ago in spite of it supposedly being done each log off, which is another issue)? If so I've already gone back and updated a bunch of the deleted transactions…

I think your recently announced 'cure' for duplicate transactions is responsible for this mess — the timing is too suspect and your 'cure' states it will 'automatically' removed duplicates — sorry you guys appear to have gotten that WAY WRONG and created an even bigger mess.

They are completely deleted as the balances are all screwed up due to the lack of the transactions existing in the register. Please note I have now discovered this problem is not limited to Bank of America accounts, the same issue occurred in other bank's credit card registers. Great product this Quicken for Mac, appears…

So this morning Quicken decided to — unprompted — delete cleared and reconciled deposits, withdrawals , and inter Bank of America account transfers going at least a month back, if not more. Needless to say the accounts are now a complete disaster and will require a few hours to manually restore. Quicken has no clue as to…

Further to this it seems Quicken decided to delete about every cleared and reconciled transfers and deposits in these accounts for at least the past month, if not further back. It's all on quicken — I have no idea of who is on your development / ongoing maintenance staff for the Bank of America interface but man do you…

It's updated via the Quicken for Mac program. It affects both checking and credit card accounts. Since the damage is so extensive it's going to take a few hours to unravel what you guys have done. Phone support suggested I manually restore the file then update tomorrow and 'see if it happens again'. Sorry I'm not…

In response to this and the other previous comments I feel that when an issue is reported by Quicken on May 15 and that on May 21 they relate they don't know what the source of the problem is and have no idea of how and when it will be resolved Is a fair indication of weak product support staffing. This isn't an issue with…