The first question is what did you do with it when you received it? Enter the tenant's move out date and the amount that was returned to the tenant ($0). That will reduce the amount in your Security Deposit Liability Account. Keep in mind the Security Deposit Liability Account is for tracking purposes only and you should not enter transacitions in it.If you already deposited the security depost in your bank when you got it you can change the category to Security Deposit Forfeit. This has a Schedule E Rent received tax line assignment. So in the end it is all Rent received as far as Schedule E is concerned. Enter your expenses normally.
Spotteddog, I converted from MSMoney about a year ago and had much to learn and convert. After using Quicken a short time I realized much of my setup had been incorrect and went about fixing it. I found the Find and Replace feature invaluable to correcting categories, payees, and tags in batches. You can find by any field then replace any field with what you want. Be sure to backup before doing anything. Much of mine was trial and error and I had to restore more times than I would like to admit.My needs are simple. I have 6 units that I invoice and track with my main goal being an accurate Schedule E report at the end of the year. Your needs may be more complex. Many users in this community are very experienced with complex business and rental situations and use Quicken successfully. I can't anwer whether Quickbooks would better manage your situation but I do know that you would likely need to get everything converted and set up in Quickbooks anyway.As far as Quicken support goes, I am just a user like yourself. The one time I had to contact them, I used the Live Chat and received prompt help with a live person. My experience was favorable.Quicken has a 60 day satisfaction guarantee if you decide it's not for you.
According to Quicken help you do not want to make a transaction from your security deposit liablility account. Go back to the tenant and change the returned amount from 0 to the full amount. If you can't go back to the original deposit transaction then you can't change the category.