FAQ: Turn Off Auto-Reconcile to Reconcile w/Paper Statement
When starting to reconcile an account, a popup appears requesting balances. I checked "Always use online balance. Don't ask me again.". That popup no longer appears, but reconcile now uses the paper statement, which always shows 0 balance. How do I recover the original popup so that I can use the online balance.
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I did a chat with one of Quicken's support personnel. The fellow did know his stuff. With his advise and a bit of playing, here is the answer.
1. Close the register
2. Click "Tools" from the menu bar, then "Account List", or simply ctrl-A
3. Find the account and click "Edit"
4. Select the "Online Services" tab.
5. Check "Reconcile using Online Balance" (bottom line). If it is currently checked, uncheck, exit Quicken and start over.
6. Close "accounts". Exit Quicken.
7. Open Quicken and your register. Select "Reconcile" from the Gear icon or ctrl-R. The original balance dialog will probably not appear yet. Close the register.
8. Open "Accounts" and "Edit" your account. Go to the "Online Services" tab and uncheck "Reconcile using Online Balance". Close "Accounts" .
9. Open your account and reconcile. The original balance dialog should now appear.
I want to go back and use the paper statement to reconcile since it appears I am missing some transaction but when I choose this option Quicken warnings it will maybe screw up the balance. My online balance and Quickens balance is way off. Is it possible to remove the "R" and change it back to "C" to make it easier to find missing entries?
I performed this steps exactly and my issue has been resolved. Thanks
Finally! None of the other answers were detailed enough! Now my account is back to working. This is the worst upgrade ever (2012 Premier to 2014 Premier)!