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Can't add Vanguard 401K

unknown

My company recently changed our 401K to Vanguard where I already have accounts. When I try to add the account I checked on 401k and selected Vanguard. After putting my ID and PW the accounts that I already have show up and have 'ignore' next to them. There is no choice for the 401K. When I click 'next' it simply closes down. Any input would be appreciated. Thanks, Jeff

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NotACPA

When you log into Vanguard directly, can you see all accounts? Including the 401k?

Also, what Q product are you running? What product year? What product release? What OpSys?

unknown

Yes I can see all the account at the Vanguard web site. I am on a Mac but running Quicken 2015 Premier on Windows through Parallels software

NotACPA

Yes I can see all the account at the Vanguard web site. I am on a Mac but running Quicken 2015 Premier on Windows through Parallels software

Try checking with Vanguard themselves. They're pretty good about working with Q. There MIGHT be something that they need to do in order to enable connectivity.