Not recording the cash balance from sold shares

Deborah Member ✭✭
edited July 2018 in Investing (Windows)
I recently sold shares and expected the cash from the sale to post to the investment account which I in turn purchased shares of another stock.  The cash did not post to the account.  In fact, when I enter the Sale as soon as I select the investment, the "Use cash for this transaction" area grey's out.  Since the purchase of the new stock did reduce cash from the account, I am understated by the sale.  I use 2016 Deluxe. It is not showing that I have any placeholders.


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