Updating of investment account share balances in Portfolio Window following booking of reinvested di
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As you have picked up, quite often during the migration process, Quicken will create a placeholder transaction in one or more accounts where it thinks it has an incorrect balance or is missing cost basis information. Until that placeholder transaction is changed, Quicken will try to maintain what it thinks it the correct balance of share or dollars, rolling anything you enter into the placeholder transaction amount. It would be comical if it weren't so frustrating: no matter what you enter, your account share balance remains unchanged.
I know you said you didn't see any placeholders, but I'm pretty convinced from your description that you do, indeed have a placeholder transaction which is causing your problem. Try scrolling back to the beginning of time in each account. What you're looking for is a gray transaction which is dated the day before your first transaction. Here's an example from my conversion from Quicken 2007:
When you find it, open the transaction and you'll see a window like this:
Depending on the nature of your issue, you can often just delete the placeholder. (In this example, Quicken has a problem with rounding, and thinks it's off by 0.000000000001 shares.)
Quicken Mac Subscription • Quicken user since 19930 -
JACOBS: Many thanks for your explaination. However, I have checked 4 different accounts and I cann't discover any transactions that are greyed out in any of them.jacobs said:As you have picked up, quite often during the migration process, Quicken will create a placeholder transaction in one or more accounts where it thinks it has an incorrect balance or is missing cost basis information. Until that placeholder transaction is changed, Quicken will try to maintain what it thinks it the correct balance of share or dollars, rolling anything you enter into the placeholder transaction amount. It would be comical if it weren't so frustrating: no matter what you enter, your account share balance remains unchanged.
I know you said you didn't see any placeholders, but I'm pretty convinced from your description that you do, indeed have a placeholder transaction which is causing your problem. Try scrolling back to the beginning of time in each account. What you're looking for is a gray transaction which is dated the day before your first transaction. Here's an example from my conversion from Quicken 2007:
When you find it, open the transaction and you'll see a window like this:
Depending on the nature of your issue, you can often just delete the placeholder. (In this example, Quicken has a problem with rounding, and thinks it's off by 0.000000000001 shares.)
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RickO: Thanks for the suggestion. I tried your suggestion and the response back was none for my entire investment database, some going back 20 years. I appreciate your help and am looking for anything that will work. Best wishes, Greg0
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Hah, yeah, that is easier!jacobs said:As you have picked up, quite often during the migration process, Quicken will create a placeholder transaction in one or more accounts where it thinks it has an incorrect balance or is missing cost basis information. Until that placeholder transaction is changed, Quicken will try to maintain what it thinks it the correct balance of share or dollars, rolling anything you enter into the placeholder transaction amount. It would be comical if it weren't so frustrating: no matter what you enter, your account share balance remains unchanged.
I know you said you didn't see any placeholders, but I'm pretty convinced from your description that you do, indeed have a placeholder transaction which is causing your problem. Try scrolling back to the beginning of time in each account. What you're looking for is a gray transaction which is dated the day before your first transaction. Here's an example from my conversion from Quicken 2007:
When you find it, open the transaction and you'll see a window like this:
Depending on the nature of your issue, you can often just delete the placeholder. (In this example, Quicken has a problem with rounding, and thinks it's off by 0.000000000001 shares.)
Quicken Mac Subscription • Quicken user since 19930 -
RickO and Jacobs: Yes, RickO suggestion of separate Div and Buy transactions seemed to work. The correct total of share balance is now displayed in the Portfolio view window. So as a work around, it does work but at TWICE the labor. I'll keep this in my hip pocket, but I really need a fix to the Quicken software that makes it an automatic one shot entry. Any other suggestions will certainly be appreciated. Thanks to both of you for your help so faar. Greg0
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By the way: Does snyone know if there is a User Guide documentation for Quicken 2017 fr MAC like they have had before? I can't find one on the web site and also not in the application. Thanks, Greg0
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No, there is no comprehensive user guide like there was for Quicken 2007. Sign of the times, I'm afraid -- so much software no longer comes with a complete manual.Greg Mason said:By the way: Does snyone know if there is a User Guide documentation for Quicken 2017 fr MAC like they have had before? I can't find one on the web site and also not in the application. Thanks, Greg
Quicken Mac Subscription • Quicken user since 19930 -
Thanks, I like this approach to trouble shootiing. However I leave early toomorrow on a busiiness trip so won't be able to try this until later in the week (mayibe thursday). I'll let you know what happens. Best wishes, Greg0
