What is going on with Valic. It used to work fine but haven't been able to download since August

Kel Feind

Now Valic says they no longer will support Quicken. Maybe because of the Exquifax data breach

RickO

If you talked to VALIC and they say they are no longer supporting Quicken, then there's not much your fellow Quicken users can add here. You might want to find a financial forum on which to ask that question.

splasher

The current QM2017 fidir.txt file has this entry for Valic:

09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
http://www.valic.com	ACTIVE	
ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
NOT_QBP	NA

Which shows Valic supporting the Direct Connect download method.

Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.

Concordman

@Kel, are you using direct connect?

Kel Feind

Concordman said:

@Kel, are you using direct connect?

Yes, using Direct Connect with my account # and internet password

Kel Feind

splasher said:

The current QM2017 fidir.txt file has this entry for Valic:

09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
http://www.valic.com	ACTIVE	
ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
NOT_QBP	NA

Which shows Valic supporting the Direct Connect download method.

Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.

How do I find this valid text file? (their web site is very limited....)

splasher

splasher said:

The current QM2017 fidir.txt file has this entry for Valic:

09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
http://www.valic.com	ACTIVE	
ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
NOT_QBP	NA

Which shows Valic supporting the Direct Connect download method.

Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.

It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.

RickO

splasher said:

The current QM2017 fidir.txt file has this entry for Valic:

09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
http://www.valic.com	ACTIVE	
ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
NOT_QBP	NA

Which shows Valic supporting the Direct Connect download method.

Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.

It just means that Quicken thinks that VALIC supports Direct Connect and is active. You can tell the same thing by attempting to set up a new account and see what connection options are not grayed out. If VALIC has turned it off on their end, it might take Quicken a while to catch up with the fact that they've stopped supporting.

I agree with splasher... call them again and see if you get the same answer. Maybe ask to talk to a supervisor.

Becky and Tom Rogers

After over a month, it's finally working for me! Used all caps for my login, but not sure if that made any difference.

Jeffrey Newman

Was having the same issue. Changing Username to all CAPS worked!!! Thank you!!!

jacobs

splasher said:
It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.

Actually, on Quicken Mac it isn't particularly hidden. It's in the same Quicken folder as your data file, if you haven't moved your data file from its default location:
    Macintosh HD > Users > [your user account] > Application Services > Quicken
Inside this Quicken folder, are folders for Documents (your live data file or files, Backups, and Downloads. In that Downloads folder is where you'll find the fidir.txt file.