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What is going on with Valic. It used to work fine but haven't been able to download since August

Kel Feind

Now Valic says they no longer will support Quicken. Maybe because of the Exquifax data breach

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splasher

The current QM2017 fidir.txt file has this entry for Valic:

09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
http://www.valic.com	ACTIVE	
ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
NOT_QBP	NA

Which shows Valic supporting the Direct Connect download method.

Now, the question is, which information is correct? I'd check with Valic again to see if you get the same response from a different support person.

Concordman

@Kel, are you using direct connect?

Kel Feind

@Kel, are you using direct connect?

Yes, using Direct Connect with my account # and internet password

Kel Feind

The current QM2017 fidir.txt file has this entry for Valic:
09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
http://www.valic.com	ACTIVE	
ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
NOT_QBP	NA
Which shows Valic supporting the Direct Connect download method.

Now, the question is, which information is correct? I'd check with Valic again to see if you get the same response from a different support person.

How do I find this valid text file? (their web site is very limited....)

splasher

The current QM2017 fidir.txt file has this entry for Valic:
09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
http://www.valic.com	ACTIVE	
ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
NOT_QBP	NA
Which shows Valic supporting the Direct Connect download method.

Now, the question is, which information is correct? I'd check with Valic again to see if you get the same response from a different support person.

It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.

Becky and Tom Rogers

After over a month, it's finally working for me! Used all caps for my login, but not sure if that made any difference.

Jeffrey Newman

Was having the same issue. Changing Username to all CAPS worked!!! Thank you!!!

jacobs

splasher said:
It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.

Actually, on Quicken Mac it isn't particularly hidden. It's in the same Quicken folder as your data file, if you haven't moved your data file from its default location:
Macintosh HD > Users > [your user account] > Application Services > Quicken
Inside this Quicken folder, are folders for Documents (your live data file or files, Backups, and Downloads. In that Downloads folder is where you'll find the fidir.txt file.