What is going on with Valic. It used to work fine but haven't been able to download since August

Kel Feind
Member ✭✭
Now Valic says they no longer will support Quicken. Maybe because of the Exquifax data breach
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Comments
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If you talked to VALIC and they say they are no longer supporting Quicken, then there's not much your fellow Quicken users can add here. You might want to find a financial forum on which to ask that question.Quicken Mac Subscription; Quicken Mac user since the early 90s0
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The current QM2017 fidir.txt file has this entry for Valic:
09880 09880 09880 VALIC http://www.valic.com 1-800-448-2542
Which shows Valic supporting the Direct Connect download method.
http://www.valic.com ACTIVE
ACCOUNTINFO,INVESTMENT,401K&DIRECT
NOT_QBP NA
Now, the question is, which information is correct? I'd check with Valic again to see if you get the same response from a different support person.-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
@Kel, are you using direct connect?0
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Yes, using Direct Connect with my account # and internet passwordConcordman said:@Kel, are you using direct connect?
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How do I find this valid text file? (their web site is very limited....)splasher said:The current QM2017 fidir.txt file has this entry for Valic:
09880 09880 09880 VALIC http://www.valic.com 1-800-448-2542
Which shows Valic supporting the Direct Connect download method.
http://www.valic.com ACTIVE
ACCOUNTINFO,INVESTMENT,401K&DIRECT
NOT_QBP NA
Now, the question is, which information is correct? I'd check with Valic again to see if you get the same response from a different support person.0 -
It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.splasher said:The current QM2017 fidir.txt file has this entry for Valic:
09880 09880 09880 VALIC http://www.valic.com 1-800-448-2542
Which shows Valic supporting the Direct Connect download method.
http://www.valic.com ACTIVE
ACCOUNTINFO,INVESTMENT,401K&DIRECT
NOT_QBP NA
Now, the question is, which information is correct? I'd check with Valic again to see if you get the same response from a different support person.-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
It just means that Quicken thinks that VALIC supports Direct Connect and is active. You can tell the same thing by attempting to set up a new account and see what connection options are not grayed out. If VALIC has turned it off on their end, it might take Quicken a while to catch up with the fact that they've stopped supporting.splasher said:The current QM2017 fidir.txt file has this entry for Valic:
09880 09880 09880 VALIC http://www.valic.com 1-800-448-2542
Which shows Valic supporting the Direct Connect download method.
http://www.valic.com ACTIVE
ACCOUNTINFO,INVESTMENT,401K&DIRECT
NOT_QBP NA
Now, the question is, which information is correct? I'd check with Valic again to see if you get the same response from a different support person.
I agree with splasher... call them again and see if you get the same answer. Maybe ask to talk to a supervisor.Quicken Mac Subscription; Quicken Mac user since the early 90s0 -
After over a month, it's finally working for me! Used all caps for my login, but not sure if that made any difference.1
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Was having the same issue. Changing Username to all CAPS worked!!! Thank you!!!0
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splasher said:
It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.
Macintosh HD > Users > [your user account] > Application Services > Quicken
Inside this Quicken folder, are folders for Documents (your live data file or files, Backups, and Downloads. In that Downloads folder is where you'll find the fidir.txt file.
Quicken Mac Subscription • Quicken user since 19930
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