What is going on with Valic. It used to work fine but haven't been able to download since August

Kel Feind
Kel Feind Member ✭
edited October 2018 in Investing (Mac)
Now Valic says they no longer will support Quicken. Maybe because of the Exquifax data breach

Comments

  • RickO
    RickO SuperUser, Mac Beta Beta
    edited October 2017
    If you talked to VALIC and they say they are no longer supporting Quicken, then there's not much your fellow Quicken users can add here. You might want to find a financial forum on which to ask that question.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • splasher
    splasher SuperUser ✭✭✭✭
    edited October 2018
    The current QM2017 fidir.txt file has this entry for Valic: 
    09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
    http://www.valic.com	ACTIVE	
    ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
    NOT_QBP	NA
    Which shows Valic supporting the Direct Connect download method.

    Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Concordman
    Concordman Mac Beta Beta
    edited November 2017
    @Kel, are you using direct connect?
  • Kel Feind
    Kel Feind Member ✭
    edited October 2017
    Concordman said:

    @Kel, are you using direct connect?

    Yes, using Direct Connect with my account # and internet password
  • Kel Feind
    Kel Feind Member ✭
    edited October 2017
    splasher said:

    The current QM2017 fidir.txt file has this entry for Valic:

    09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
    http://www.valic.com	ACTIVE	
    ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
    NOT_QBP	NA
    Which shows Valic supporting the Direct Connect download method.

    Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.
    How do I find this valid text file? (their web site is very limited....)
  • splasher
    splasher SuperUser ✭✭✭✭
    edited October 2017
    splasher said:

    The current QM2017 fidir.txt file has this entry for Valic:

    09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
    http://www.valic.com	ACTIVE	
    ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
    NOT_QBP	NA
    Which shows Valic supporting the Direct Connect download method.

    Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.
    It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • RickO
    RickO SuperUser, Mac Beta Beta
    edited October 2017
    splasher said:

    The current QM2017 fidir.txt file has this entry for Valic:

    09880	09880	09880	VALIC	http://www.valic.com	1-800-448-2542	
    http://www.valic.com	ACTIVE	
    ACCOUNTINFO,INVESTMENT,401K&DIRECT	 	 	 	
    NOT_QBP	NA
    Which shows Valic supporting the Direct Connect download method.

    Now, the question is, which information is correct?  I'd check with Valic again to see if you get the same response from a different support person.
    It just means that Quicken thinks that VALIC supports Direct Connect and is active. You can tell the same thing by attempting to set up a new account and see what connection options are not grayed out. If VALIC has turned it off on their end, it might take Quicken a while to catch up with the fact that they've stopped supporting.

    I agree with splasher... call them again and see if you get the same answer. Maybe ask to talk to a supervisor.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • Becky and Tom Rogers
    Becky and Tom Rogers Member ✭✭
    edited November 2017
    After over a month, it's finally working for me! Used all caps for my login, but not sure if that made any difference.
  • Jeffrey Newman
    Jeffrey Newman Member ✭✭
    Was having the same issue. Changing Username to all CAPS worked!!! Thank you!!!
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    splasher said:
    It is on your local harddrive and is very probably hidden, so you have to tell your OS to show hidden files.
    Actually, on Quicken Mac it isn't particularly hidden. It's in the same Quicken folder as your data file, if you haven't moved your data file from its default location:
        Macintosh HD > Users > [your user account] > Application Services > Quicken
    Inside this Quicken folder, are folders for Documents (your live data file or files, Backups, and Downloads. In that Downloads folder is where you'll find the fidir.txt file.

    Quicken Mac Subscription • Quicken user since 1993

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