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update investment account error

unknown

I regularly update my investment accounts with Quicken. The I last two times I updated my investment accounts, the account values seem to have added 3 extra decimal places, e.g. a figure that should read 100 is reading 100,000. Makes my accounts look like they are worth millions when in fact they are not. How do I fix the values for my accounts and how do I ensure this does not happen again? I am using Quicken Premier 2017 for windows, Version R15.

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mshiggins

Which securities are getting the bogus prices?

unknown

Mutual funds and ETFs within IRA and Roth accounts at Charles Schwab. Interestingly, one other IRA account at Schwab is updating correctly.

mshiggins

I would use the Investing tab's Portfolio view set to the date of the bad prices and type in the correct price for eac security.

You could also restore a backup taken before the issue occurred and retry the transaction download.

unknown

I manually corrected the bad prices as you suggested. I backed up my files. I then retried the transaction download and it was perfect. Thank you so much for your help. What a relief to have it working properly again!