Error when trying to update RBC Wealth Management account

Bobalaska

In Quicken 2018 Mac, I am suddenly unable to update 2 RBC Wealth Management Accounts.  I get message: "Incorrect Customer ID or Password/PIN. RBC Wealth Management did not accept your log in.  Please try again."

I deactivated download accounts, removed login info in Keychain, etc., and tried again several times- but the problem has not gone away.

The same login info works when directly logging into my account at RBC WM, so I know it is correct. 

Finally, I had changed the account password a few days ago; however, it worked fine in Quicken until today, and as noted works when logging into the RBC website.

Unknown

Many people reporting this (including myself). RBC-to-Quicken transaction downloads broke sometime over the last 2 days. See this thread for a better explanation...

https://getsatisfaction.com/quickencommunity/topics/rbc-advisor-online-access-issues

Bobalaska

Roger Moore said:

Many people reporting this (including myself). RBC-to-Quicken transaction downloads broke sometime over the last 2 days. See this thread for a better explanation...

https://getsatisfaction.com/quickencommunity/topics/rbc-advisor-online-access-issues

Interesting.  The link you provided appears to be for RBC Advisors (not same as RBC Wealth Management), but it appears to be something happened that prevents Quicken-RBC XXXX log ins from occurring.

In Quicken, RBC Wealth Management log in uses http://www.rbcbank.com.  Clicking on that takes me to the correct website, where I can login using the same credentials that Quicken now claims is incorrect when I try to connect my Quicken account.

Bobalaska

It started working correctly today.  In my case, since I had deactivated downloads in my effort to fix the problem, it asked for my login credentials, and- after inputting the same credentials that had failed, the connection was successfully made.