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401k account holding do not match transactions
I have a 401k account that I download transactions from Prudential Retirement. Sometime in Dec things have gotten all screwed up. The Nov 30 share totals are correct, the Dec 30 are not, by a lot, almost double. There are no transactions in Dec that would account for this. Today I tried deactivating and reactivating transaction download to clean things up, and it got worse, there is now a security in the account that got sold completely 3 years ago with negative shares. I've tried several times to sort this out but it just gets worse. Any suggestions on where to look? Thanks
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