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Reinvest Dividends (Manual) Issue

William Day

Quicken 2018 for Mac version 5.5.6: I've just received my 2018 Qtr 1 Mutual Fund Statement (four Investments) and am trying to manually post the Reinvested Dividends. The shares appear in the Register but are not accounted for in the Portfolio View of that investments SHARE TOTAL; it is as though those reinvested dividend SHARES never posted to the Quicken 2018 Portfolio View; my share balance remains unchanged even though the shares appear in the Register. Is anyone else experiencing this issue?

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unknown

Scroll to the very bottom of the register, and see if there is a greyed out placeholder. If there is, delete it and see if the portfolio catches up.

Quicken_Tyka

Hey William,

Sorry you're experiencing this difficulty.

Try opening and closing Quicken and see if the portfolio reflects correctly.

Let me know how it goes!

-Quicken Tyka

William Day

The last entry is 'greyed out' but it contains shares. Not sure I want to remove that entry.

William Day

I Opened & Closed Q2018 & Opened - no change.

William Day

The last entry is 'greyed out' but it contains shares. Not sure I want to remove that entry.

Quicken_Tyka

Thank you for trying that.

I would save a back up and try deleting the placeholder entry.

Let me know if this corrects the issue.

-Quicken Tyka

William Day

I really think that Quicken should just "FIX" their problem without the user community doing their debugging.

William Day

I really don't think that we should be trying to DEBUG Q2018 for Mac. Perhaps posting the Dividend to the account and the Buying Shares with that dividend is a more logical approach while Quicken debugs their product.

William Day

I really don't think that we, the client, should be trying to DEBUG Q2018 for Mac. Perhaps posting the Dividend to the account and the Buying Shares with that dividend is a more logical approach while Quicken debugs their product.

Quicken_Tyka

Hey William,

Unfortunately, I don't see any evidence of a bug. We complete troubleshooting steps to diagnose issues. Unfortunately with the information that has been provided, I am unable to recreate this issue on my end to make that determination.

-Quicken Tyka

unknown

I believe Quicken can see your portfolio even before your FI has your transactions ready for download. I believe this is the major reason for Placeholders.

William Day

Q2018 for Mac, V5.5.6: Reinvest Dividend Issue - Whenever I use the Manual Reinvest Dividend Option Q2018 will post a 'shadow transaction' with a 01/24/99 date at the bottom of the transaction list that reflects the same share count as the Reinvest Dividend Shares (it is greyed-out). If I delete that transaction, the portfolio investments share count is properly updated and agrees with my Mutual Fund Statement. This is definitely a "BUG" in Q2018 for Mac (v5.5.6).

Quicken_Tyka

Hey William,

That sounds like a placeholder transaction.

A placeholder transaction happens when the financial institution reports more or less shares than is reported in Quicken.

A placeholder is then created to balance out the missing amount.

To test this is erroneous or not, can you try creating a new file and adding this account and see if you see this same behavior when adding a reinvest dividend.

To create a new file, go to File > New.

-Quicken Tyka

William Day

I'm not connected to any financial institution. I enter all my transactions manually.

William Day

Fortunately (or unfortunately) I am not connected to a financial institution when these 'place holders' appear at the bottom of my Transaction list with a 01/24/99 date. When I delete these 'place holders' (which are greyed-out) the Portfolio view for the account in question is corrected and reflects the data I entered. The 'place holder' generally has the negative version of the transaction I entered in the first place.

William Day

"placeholder" does not appear in the transaction. The greyed-out transaction is basically a reversal of the transaction I originally entered.It appears as though the "placeholder" is regenerated for each 'reinvested dividend' I enter for that security. For one particular security, my statement showed reinvested dividends for Jan, Feb & Mar. I entered 3 separate transactions and after each one entered I scrolled to the bottom of the transaction list and deleted a greyed-out transaction (dated 01/24/99 ) that basically reversed the original transaction I had entered. Following the deletion the Portfolio showed the correct share count.

William Day

When I 'highlight' my specific Investment Account/Brokerage and go to the 'Accounts' the dropdown 'Settings' is greyed-out.