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The software opens but there is only a light blue background (no accounts, etc.).

unknown

Quicken, Home, Business & Rental. The software opens but there is only a light blue background (no accounts, etc.). The Menus are visible at top left but not operational. If I do a search in box at top right that seems to work, but nothing else does.

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UKR

Let's try some "Troubleshooting 101" to
ensure the Quicken software is installed and updated properly.

What is the exact
release number for your version of Quicken?

If clicking on Help / About Quicken does not show one of the following you are
missing required software updates and possibly the required Intuit ID to
Quicken ID conversion:

Quicken US version:

-
2016 ... Release R 16.1 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

- 2017 ... Release R 15.15 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

- 2018 ... Release R 8.10 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

Quicken Canada
version:

-
2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

- 2017 all users should have been updated to 2018 already

- 2018 ... Release R 4.4 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

( * minimum required
release number, may be higher, subject to change without notice)

Please do this even
if you are on the latest release already:

Locate the US or Canada Mondo Patch
file applicable to your version of Quicken in the links above.

Download it and save it to disk.

Temporarily disable your Antivirus software for the entire duration of the next
step:

- Open the Downloads folder. Right-click the downloaded patch file. Click
"Run as Administrator" to execute the installation program.

This will replace any Quicken software modules with a known consistent release
level and, hopefully, eliminate any software corruption or errors during
installation as a cause of this issue.

Reboot Windows when
done with the above and try Quicken again.

unknown

Thank you for your help.I reviewed the Windows Programs and see that the program was originally installed in November 2017 as version 27.1.8.10. I therefore followed the above instructions using the US mondo 2018 patch.
Did the reboot but the situation is still the same: no accounts and cannot make the menus on the topleft work.

UKR

While Quicken has this window up, check Task Manager.
Is Quicken "looping" (i.e., using 25% or more of CPU constantly)?

Check your Firewall / Antivirus software. Is Quicken prevented from accessing its servers? The Firewall log files should show such events.
If your computer is an office computer, running behind a Corporate Firewall, check with your IT guys. You might need their permissions to access Quicken servers.

Also please try this:

With Quicken closed,
use Windows File Explorer to locate and rename
your current Quicken data file, e.g., from Qdata.QDF to QdataX.QDF

Having done that
start Quicken as usual.

If Quicken cannot
find your current data file during startup it should just simply load the
program and give you either a nearly blank menu screen or one that has options
to start as new user, restore from backup, etc.

If you get to this
point without Quicken crashing

click on File in the Menu
bar. Select the Validate function. Select the renamed Quicken data file
and see if Quicken can access and repair it.
If the data file is beyond
repair, try to restore your data file from the most recent Manual or
Automatic backup.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

If you can't get
Quicken to start at all,

uninstall Quicken using this
procedure:

http://www.quicken.com/support/using-qcleanui-uninstall-quicken
When done, reboot your
computer and then reinstall Quicken from your CD or saved downloaded
installation file and allow it to update to the latest available patch
release level.