The software opens but there is only a light blue background (no accounts, etc.).

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Unknown
Unknown Member
edited September 2018 in Business and Rental Property Tools (Windows)
Quicken, Home, Business & Rental.  The software opens but there is only a light blue background (no accounts, etc.).  The Menus are visible at top left but not operational.  If I do a search in box at top right that seems to work, but nothing else does.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited September 2018
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    Let's try some "Troubleshooting 101" to
    ensure the Quicken software is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates and possibly the required Intuit ID to
    Quicken ID conversion:

    Quicken US version:

    -
    2016 ... Release R 16.1 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... Release R 15.15 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    - 2018 ... Release R 8.10 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

    Quicken Canada
    version:

    -
    2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 all users should have been updated to 2018 already

    - 2018 ... Release R 4.4 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

    ( * minimum required
    release number, may be higher, subject to change without notice)

    Please do this even
    if you are on the latest release already:

    Locate the US or Canada Mondo Patch
    file applicable to your version of Quicken in the links above.

    Download it and save it to disk.

    Temporarily disable your Antivirus software for the entire duration of the next
    step:

    - Open the Downloads folder. Right-click the downloaded patch file. Click
    "Run as Administrator" to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    Reboot Windows when
    done with the above and try Quicken again.

  • Unknown
    Unknown Member
    edited May 2018
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    Thank you for your help.I reviewed the Windows Programs and see that the program was originally installed in November 2017 as version 27.1.8.10.  I therefore followed the above instructions using the US mondo 2018 patch.
    Did the reboot but the situation is still the same: no accounts and cannot make the menus on the topleft work.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited September 2018
    Options

    While Quicken has this window up, check Task Manager.
    Is Quicken "looping" (i.e., using 25% or more of CPU constantly)?

    Check your Firewall / Antivirus software. Is Quicken prevented from accessing its servers? The Firewall log files should show such events.
    If your computer is an office computer, running behind a Corporate Firewall, check with your IT guys. You might need their permissions to access Quicken servers.



    Also please try this:



    With Quicken closed,
    use Windows File Explorer to locate and rename
    your current Quicken data file, e.g., from Qdata.QDF to QdataX.QDF



    Having done that
    start Quicken as usual.



    If Quicken cannot
    find your current data file during startup it should just simply load the
    program and give you either a nearly blank menu screen or one that has options
    to start as new user, restore from backup, etc.



    If you get to this
    point without Quicken crashing

    If you can't get
    Quicken to start at all,



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