401K contribution not recorded in 401k register

Jim32

I do not contribute to the 401k, but my company does contribute on my behalf.  Up until April 2017 this was not a problem. Employee contribution was 0.00 and Employer Contribution as $$$.  There was 1 line recorded in the 401k for $$$.  However, something must have changed in Quicken starting May 2017.  Since then, the Employer Contribution will not record into the 401K at all.  If I put a placeholder of $1 in the Employee Contribution, it records fine in the 401k as $1.  However, the Employer Contribution will not record.

This is causing a huge deficit on the 401k.  Please help! 

NotACPA

More info needed.  What Q product are you running?  What Build/Release (do HELP, About Quicken for this info)?  What country?
AND, how are you recording those 401k contribs in Q?  Also, were you contributing to the 401k prior to April 2017?

Unknown

I am having the same type of issue with a 401k loan repayment. I have no pre-tax contributions but do have an after-tax loan repayment. From May 2017 entries to now, when I enter a paycheck, the contribution shows in the register but later disappears. If I go back into the paycheck and hit enter, I can get the contribution to show back up in the register, but it will later disappear when I re-open the file. 

There is another thread about this error: https://getsatisfaction.com/quickencommunity/topics/disappearing-401-k-contributions-from-paycheck
Support acknowledged the issue, but no timetable for a resolution.

I am using Quicken Premier 2018 Version R9.34 Build 27.1.9.34

Tom39