I am using Quicken 2017 for Home & Business, but was told by tech support that this same problem exists in the 2018 version as well (not sure if this is true, because quite frankly the tech person was learning the functionality of the product during the call with me).
My invoice form does not display key information, such as "DATE" (referring to date of service"). The Invoice Design form tool allows me to add this column as a field, and even says in the instructions that it's a "mandatory field" for all invoices (which is why you cannot check or uncheck it). However, no action and no amount of experimentation have led to the date appearing on the actual invoice. The tech support person consulted with upper management after "escalating the call" and was told the following, "Tell the customer that this is part of the design and that there is nothing more we can do for this customer".WTF?