Register Balances Wrong

Unknown

More problems since the latest update to 11.18.  I'm using PC version 2018 Quicken Premier.

Yesterday I reported the problem where my checking account register would show the wrong balance information in the register.  I noticed this after entering manually a deposit.  The date was the same day I was entering, but it put the transaction below the blue line as though it was a future date.  I had to exit the program and went back in.  Then I noticed the register balances also changed by several hundred dollars after this transaction went in the correct place (and the amount was not equal to the change).  I exiting again and when I went back into Quicken the register balances had changed yet again.

Now today in my other checking account duplicate transactions are now showing up.

I've been a Quicken user and supporter going back to the 90's.  This is the worst experience I have ever had with the software.

I did report a problem using the option in the help menu.  I hope these problems are resolved by the company quickly.  With my schedule, I don't have time for a lengthy phone call to support.

mshiggins

Thanks for letting us know about the issues.

Patricia Ponthier

UKR

TMac

mousehouse

TMac

Holy arithmetic Batman! I'm having similar problems with my register balances and disappearing/reappearing manual deposit transactions after updating Windows Premier 2018 to R11.18 Build 27.1.11.18 (not using Sync or Mobile). In one case, it counts a deposit as a withdrawal and even then doesn't do the math correctly  (see screenshot). Are there any updates on the above issues and suggested resolutions?


Much like JAY TAYLOR above, all the transactions fall into place and register balances correct themselves after I close / re-open Quicken.

For example, did installing the mondo patch resolve the issues for OP?

TMac

Unknown

Unknown

This reply was created from a merged topic originally titled Account balance totals not updating correctly.


Balance totals not updating properly when you jump out from one account to another, make an update that affects the original account you were working on... doesn't re-total until you exist the program and come back in.  Amazingly looking through community notes, people have noticed this issue years back... will it be ever addressed... waisted hours trying to go through a register to find out where I could have made a mistake.  Just bought the latest version, 2018.

Unknown

This reply was created from a merged topic originally titled Account balance totals not updating correctly.


Balance totals not updating properly when you jump out from one account to another, make an update that affects the original account you were working on... doesn't re-total until you exist the program and come back in.  Amazingly looking through community notes, people have noticed this issue years back... will it be ever addressed... waisted hours trying to go through a register to find out where I could have made a mistake.  Just bought the latest version, 2018.

This has happened a few times before. You are absolutely correct. I have been using Quicken Windows for 28 Years and it baffles me that some of the core functionality is problematic at times. My current bank account register contains 17 years of transactions. So when the totals get messed up and you are 100% sure they are caused by the program because you are clearing transactions by visiting my credit unions website. It is very scary thought that the register is off somehow. And when its off its by thousands of dollars.

This is another reason I never will and never had sync'd my bank accounts and credit card accounts. Too much can go wrong and blow out your registers.

Even the Quicken APP can wreak havoc on your bank accounts. I prefer Quicken being disconnected from any syncing just for this reason.

But registers getting out of balance is unacceptable. 

Everyone likes a nice update to their software to freshen things up but frankly this new business model of frequent updates is really bad and unnecessary. The UI and function of Quicken HAB has been unchanged for years in any significant way.  

TMac

For me, this is resolved and issues described above no longer occur. Register balances and Acct Bar balances now update immediately & correctly on inter acct xfers. I believe it was resolved as of QW R12.15, but maybe later (I skipped a few minor releases). It's definitely resolved as of R14.27.