Missing transactions

quicken for windows Ver R12.15, 2018  download trans from my banks, says trans downloaded, Look at my register last trans Sept 2013. followed the steps in help, still the same problem.  Look at what was downloaded I get trans count and date, No errors

Comments

  • volvogirl
    volvogirl SuperUser ✭✭✭✭
    edited October 2018
    Is your register sorted in date order? Click the DATE column heading and check the filter settings at the top.
  • Unknown
    Unknown Member
    edited October 2018
    yes it is it starts with 9/27/13 and goes down to 12/31/12
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    edited May 2020

    yes it is it starts with 9/27/13 and goes down to 12/31/12

    All accounts?  Just some?
    If just one (or some) have you tried clicking the RESET button at the top of those account registers?

    If all, are you sure that you opened the CURRENT Q data file ... and not one from 5-6 years ago?

    Also, usually, Q account registers are sorted so that the OLDEST transactions are at the top, and the newest at the bottom.  Is this the way that your's are sorted?  Click on the DATE column header to put them into this order.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Unknown
    Unknown Member
    edited May 2020

    yes it is it starts with 9/27/13 and goes down to 12/31/12

    it happens to all accounts the file I am using is dated 9/17/2018 and is the newest file on the system.  the newest transaction (11/29/2013)  is on the top the oldest trans  (11/20/2013) is on the bottom
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    edited May 2020

    yes it is it starts with 9/27/13 and goes down to 12/31/12

    How did you determine "newest file on the system"?  Last used date is just that ... the last time that you opened the file, and we already know that you've opened this file today.

    What happens when you open, and inspect, other Q data files?
    Do you have backups that you can restore, and inspect them.

    Because, more than anything else, it sounds like you opened an old Q data file.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited October 2018
    Is your register positioned correctly?
    If, as you said, the transactions are sorted by descending Date, newest transaction on top of the page, is the vertical slider on the right side of the register positioned all the way on the top?
    If it isn't, grab the slider with the mouse and push it all the way to the top. What do you see now?

    To help us understand the situation, can you show us the register page that you are looking at?
    Can
    you please capture one or more images of the parts of your Quicken window
    showing the issue, sensitive information blacked out as necessary to protect
    your privacy but annotated to describe the situation, and attach the image(s)
    here?

    The Windows Snipping Tool (available with Windows 7 and up) can be used to
    capture a partial screen image and save it to a file.  Microsoft Paint can be used to annotate the
    image.

    https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

    To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361

    Please create image files of type PNG, JPG or GIF only.

    To attach the image here, start composing your reply. At the bottom of the text
    entry window on the webpage you'll see a row of icons beginning with B I U
    S

    Click the camera icon (not the video camera icon). It will allow you to select
    and upload the captured image file from your computer. The captured image will
    be inserted at wherever the cursor is located in the text.
  • Unknown
    Unknown Member
    edited October 2018
    I finally created a new file, added accounts and it is now working as it should.  The old file said it was updated, it was positioned correctly in the register. but no data since 2013, beats me what was going on but it works now,  Thanks
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