New web version has duplicate transactions causing balance to be different than desktop
jcweb35
Member ✭✭
I went to the web and mobile versions after the release of q2019 version r14.23 and have discovered the balances on two of my checking accounts were out of balance. I have discovered two transactions that have caused one of the checking accounts to go negative almost $2,000. The actual transaction was one for $1,000, but that transaction has been duplicated twice. Since they were transfers, I can't delete them because I get the error message that quicken hasn't implemented that feature yet.
The web and mobile versions are entirely useless to me if I can't get this fixed. Open to any ideas
The web and mobile versions are entirely useless to me if I can't get this fixed. Open to any ideas
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I too experienced all sort of data issues when trying to make Web work. Apparently, there is "old" data on the web from previous syncing attempts and that data syncs with your desktop causing all sorts of havoc. I found that you have to first make a good backup of clean data, then sync to Web (which merges good data with old sync data), then you RESET data on Web (cleaning out the Web data), then restore your last good backup, then resync to Web. Then Web and Desktop are the same (hopefully).
Thought I had this figured out and spent the last week on the road entering new transactions via the Web. Of course I come home, sync desktop, and NOT ONE single transaction I entered on the Web synced to the desktop.0 -
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