Fidelity Netbenefits OL-301-A

Just Me and Not Someone Else

Just Me and Not Someone Else

Quicken Harold

Hello everybody,

Please send in your Problem Reports to Quicken so that we can research this issue further.

Click on Help > Report a Problem.

Thank you.

Respectfully,
~ Quicken Harold.

Just Me and Not Someone Else

Chuck85

Joe25

Joe25

Doug DArche

Does anyone have a good web address or email address for reaching the right department at Net Benefits to complain about this?

Chuck85

Doug DArche said:

Does anyone have a good web address or email address for reaching the right department at Net Benefits to complain about this?

I signed into my NetBenefits account and then used the "contact us" link at the bottom of the page to send an email via my browser.

Joe25

Doug DArche said:

Does anyone have a good web address or email address for reaching the right department at Net Benefits to complain about this?

I sent one as well.  Going to add to the numbers of requested help.

Just Me and Not Someone Else

Doug DArche said:

Does anyone have a good web address or email address for reaching the right department at Net Benefits to complain about this?

I sent one also.  I also included the web address for this thread on the Quicken community to let Fidelity know that multiple users are having issues.  Fidelity is normally pretty responsive to issues, but if they are aware that more than just one user is having issues they may respond quicker.

Just Me and Not Someone Else

When contacting Fidelity and Fidelity NetBenefits push them to file an IT support ticket.  IT support wants to blame the problem on Quicken and recent updates without really investigating the issue.  The CSR did offer to file an IT support ticket which he indicated should get this issue a higher level of support.  

Joe25

Just Me and Not Someone Else

Chuck85

Joe25

Doug DArche

yep.  It's finally working.