Problems with Reconcile tool

Kathy Crowley Catelotti

Reconcile tool says "all items are cleared", this is untrue, how can I fix this?   (this is the first time this has ever occurred.)

The Keeper

I've experienced this before and it is usually my error.
* Ending statement date correct?
* Ending balance amount correct?
Do you download your statement from your banks website or receive a hard copy in the mail. I just experienced this same reconcile problem last month and discovered that when I downloaded my bank statement, I downloaded the December statement instead of January statement. When I entered the number amount from my statement in the reconcile window, it stated "all items are cleared." Let us know if you are still experiencing a problem

Sherlock

If you haven’t already, you may want to review: https://community.quicken.com/discussion/7164953/faq-how-does-quicken-determine-which-transactions-qualify-for-a-reconcile

Kathy Crowley Catelotti

G. Massey, Thanks for your comments.  We do not download our bank statement.  Program seems to want to force us to download.  I do not want to download it.
I thought I had suspended the downloading ability but with any recent update to my quicken it probably turned it back on....I don't know.  Never had this problem previously.  Last time I reconciled was with the January paper bank statement.