Where in my reports is the refund I issued?

rloe2004

I am an independent contractor.  I was overpaid $300 on a job.  I received the payment against the invoice.  Then created a refund and wrote a check for the $300.  In my checking account, the refund has the category [Customer Invoices].  It accomplished what I think it looks like it should as far as my balances go.  However, it is still showing as income in my P/L, but no refund shows under expenses.  Sorry...Quicken newbie.

mshiggins

From C. D. Bales;

I suggest you open the New Refund dialog and click the blue circle with the question mark in the lower left, where you can read about how refunds should be dealt with. [Make sure you also open the blue links to be sure you get all the information.]

GeoffG

You recorded the income over statement of $300 to [Customer Invoices] as part of the original amount, when you credited from what sounds like the same account, you reduced income by $300. Therefore there is no expense. The refund should show as a reduction to income.

mshiggins

From C. D. Bales;

I suggest you open the New Refund dialog and click the blue circle with the question mark in the lower left, where you can read about how refunds should be dealt with. [Make sure you also open the blue links to be sure you get all the information.]