How do delete transaction are left in the manual match window in the reconciliation process?

Question

I tried accepting these transactions, which are already reconciled, but Quicken does strange things with them. Sometimes adding as split to other transactions, sometimes doubling the transaction. It all started after the new company took over. It's not just left over transactions, but it also adds new transactions. Not sure where they are coming from. Most common ones are the payments to the credit card company that are being transferred from my checking account.

jgrusler · Answer

Chase Bank Visa is says Web Connect, and Citi Bank Visa says Direct Connect. For both I log into the bank and download that month's statement. After I reconcile the statement, the payment is shown in the downloaded transaction window. I then select manual match. A new window opens and that where these transactions show up. One account has numerous old transactions in it, the other a couple.

Quicken_Tyka · Answer

Hello Jgrusler,

We need a bit more information to be able to help.

What is the name of the bank that this account is associated with?

Can you tell us what connection method is being used?

To do so, please follow the steps below.* Click on Tools > Account List.
* Click on Edit.
* On the Account Details dialog box, go to Online Services tab.

-Quicken Tyka