Category entries no longer work

d4mckinney

On the iPhone app, I am no longer able to enter a Category for an entry.  Why did this change?  Now, the category field shows a small pie chart type icon on the left.  When I type anything, it does not show the list of categories below (as it used to do).  Whatever I type does not go into the category field.

Quicken Harold

Hello d4mckinney. Appreciate your question.

I was able to look into this further and got the same result on the Quicken Mobile app on the iPad.  I can see the issue in which you are experiencing, and we apologize for the inconvenience that this has caused.

The only workaround for this issue is to add this category in the Quicken software on Windows or Mac, and then the next time that you do a One Step Update or download transactions, it will synchronize your transactions and categories and add the category to be seen on the mobile app.

Hope this helps. Please let us know if you have any other questions or issues.

Respectfully,
~ Quicken Harold.

Quicken Harold

Hello d4mckinney. Appreciate your question.

I was able to look into this further and got the same result on the Quicken Mobile app on the iPad.  I can see the issue in which you are experiencing, and we apologize for the inconvenience that this has caused.

The only workaround for this issue is to add this category in the Quicken software on Windows or Mac, and then the next time that you do a One Step Update or download transactions, it will synchronize your transactions and categories and add the category to be seen on the mobile app.

Hope this helps. Please let us know if you have any other questions or issues.

Respectfully,
~ Quicken Harold.