Register Holdings do not agree to Downloaded Holdings

BB-NY

On several accounts, after downloading transactions I get a a message that the register holdings do not agree to the downloaded holdings.  Quicken is not uniformly generating placeholder entries to correct the discrepancies.  I do not much care that the cost bases, individual transactions, etc. may be off but I would like the current balance shown to be correct.  Is there a way to fix this so Quicken is showing the correct current balance?

Jim_Harman

I avoid creating placeholders because I care about the cost basis and performance history of my securities, but here are the steps (you may have done some of these already):

• Go to Edit > Preferences > Investment transactions and select "Show hidden transactions." This makes the placeholdes visible.
• Go to Edit > Preferences > Downloaded transactions
• I un-check "Automatically add to investment transaction lists." This lets me review each transaction before accepting it. If this option is checked, it may add the placeholders without asking first (I haven't tried this).
• Next to "Compare account account portfolio after download" click on Edit settings
• Select the accounts where you want to enable placehoder creation
• (I think going to Account details > Online services for an account and selecting "Reconcile using online balance" does the same thing)

Now at the end of each download where there were transactions to download and any of the share counts is off by more than .001 share, you will get the Securities Comparison Mismatch dialog showing the differences. If you click on Details then select "Create a Placeholder" and click on OK, it will create placeholder(s) to make the share balances match.

If there is a share count mismatch in an account, you can also get to the Securities Comparison Mismatch dialog by clicking on the gear at the top right of the account's transaction list and selecting Reconcile Shares.

Please experiment with these settings and post back if I have anything wrong.

Jim_Harman

In QWin 2019, when you get the message after downloading that the balances don't match there should be an option to tell Quicken to create placeholders. This will force the balances to match but as you note Quicken's cost basis information will be incomplete.

BB-NY

Yes, but as I mentioned, this feature does not seem to work.  Quicken is not always providing placeholders and so the accounts do not reconcile.  Is there a way to force adding placeholders?

Jim_Harman

I avoid creating placeholders because I care about the cost basis and performance history of my securities, but here are the steps (you may have done some of these already):

• Go to Edit > Preferences > Investment transactions and select "Show hidden transactions." This makes the placeholdes visible.
• Go to Edit > Preferences > Downloaded transactions
• I un-check "Automatically add to investment transaction lists." This lets me review each transaction before accepting it. If this option is checked, it may add the placeholders without asking first (I haven't tried this).
• Next to "Compare account account portfolio after download" click on Edit settings
• Select the accounts where you want to enable placehoder creation
• (I think going to Account details > Online services for an account and selecting "Reconcile using online balance" does the same thing)

Now at the end of each download where there were transactions to download and any of the share counts is off by more than .001 share, you will get the Securities Comparison Mismatch dialog showing the differences. If you click on Details then select "Create a Placeholder" and click on OK, it will create placeholder(s) to make the share balances match.

If there is a share count mismatch in an account, you can also get to the Securities Comparison Mismatch dialog by clicking on the gear at the top right of the account's transaction list and selecting Reconcile Shares.

Please experiment with these settings and post back if I have anything wrong.